Data Entry Clerk II

About the Company

Quest Diagnostics is a major diagnostic information services organization focused on better health outcomes through advanced testing and actionable insights. The company supports healthcare providers, payers, and patients with laboratory testing, technology solutions, and diagnostic services, while maintaining a strong emphasis on accuracy, service quality, and innovation. It also promotes a collaborative, inclusive workplace with room for professional development and community impact.

About the Role

The Data Entry Clerk - Billing II role is a key part of the billing function, responsible for entering healthcare accession and billing details accurately and on time. This is a full-time onsite position with working hours from Monday to Friday, 6:30 AM to 3:30 PM Eastern Time. The compensation starts at $17.20 per hour and may include performance-based bonuses. In this position, you will work with clients, patients, and internal teams to collect missing details, clear up billing problems, and keep records precise. The role suits someone who understands billing workflows, communicates clearly, and can operate both independently and with a team in a fast-moving environment.

Work Schedule

The schedule is Monday through Friday, from 6:30 AM to 3:30 PM Eastern Time.

Compensation

The pay begins at $17.20 per hour, with the possibility of performance-linked bonuses.

Qualifications

• A high school diploma, GED, or an equivalent combination of education and experience is required.
• At least 1 year of customer service experience is needed, preferably in healthcare or billing.
• At least 1 year of experience in billing data entry, customer service, and insurance payer knowledge is expected.
• Strong computer use, typing, and system navigation skills are necessary.
• The selected candidate must complete new hire training successfully and show proficiency in the required tasks.
• A dependable attendance record and the ability to follow the assigned schedule are important.
• Excellent verbal and written communication skills, along with strong interpersonal ability, are required.

Preferred Qualifications

• College coursework or a higher level of education is preferred.
• Prior exposure to medical terminology and coding is an advantage.
• Knowledge of billing rules across multiple payers and states is helpful.
• Experience in a call center environment is preferred.
• Medical coder certification or a related credential is a plus.

Responsibilities

• Investigate and collect missing demographic and billing details so healthcare accessions can be completed accurately.
• Enter data for healthcare accessions with a high level of accuracy and completeness.
• Build competency in eligibility, billing, receivables systems, and related tools.
• Guide external customers on submitting complete billing information to avoid delays.
• Explain billing issues and their resolution clearly to clients and internal stakeholders.
• Place outbound calls to clients, patients, carriers, and other relevant parties to gather information.
• Handle inbound calls, respond to account questions, and resolve billing concerns quickly.
• Manage sensitive conversations with professionalism and empathy.
• Keep detailed and accurate records of all transactions and communications.
• Create and share reports with internal teams or external clients when needed.
• Escalate trends, data errors, and possible PHI breaches to management for action.
• Work both independently and collaboratively to meet performance targets.
• Take part in cross-training and support additional tasks as assigned.

Benefits

• Medical, dental, vision, and supplemental health coverage starting on day 1 for full-time employees working 30+ hours.
• Well-being support, including annual health assessments and mental health resources.
• Vacation time, paid time off, and flexible health/flex time options.
• Holiday benefits, including 6 holidays plus one additional MyDay off.
• Financial wellness support through FinFit coaching and services.
• 401(k) with company match of up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance with optional buy-up coverage.
• Flexible Spending Accounts (FSA).
• Matching gifts program for charitable donations.
• Education support through MyQuest for Education.
• Opportunities for internal growth and advancement.

Equal Opportunity

The employer is committed to equal employment opportunity and an inclusive workplace. Candidates are considered without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other protected status. Applications from all qualified people are welcome.