Customer Services & Operations Agent

Role overview

Based at Apex Car Rentals in Queenstown, this full-time position offers a mix of customer-facing work and hands-on operational tasks. The role suits someone with strong service skills who is comfortable working hard in a varied environment rather than staying behind a counter all day.

Working pattern

The business runs seven days a week on a rotating roster. You must be available for early starts from 8:00 am, afternoon shifts, evening shifts up to 6:30 pm, as well as weekends and public holidays when needed.

Employment details

• This is a permanent full-time role.
• You will work 40 hours per week, typically across five 8-hour shifts.
• This is an entry-level position with training included.
• The team culture is described as supportive, friendly, and caring.

What the role involves

As a Rental Operations Agent, you will support both the front desk and back-of-house functions. At the counter, you will deal with customers, promote products and services, and handle rental contracts, transactions, and bookings. Away from the counter, you will inspect vehicles for damage or maintenance concerns, move and park vehicles, and clean both the inside and outside of cars in the wash bay so they are ready for customers.

Pay and benefits

The hourly pay starts at NZD 27.70, with the opportunity to earn more through a sales incentive programme. You will also receive a uniform and parking. Additional benefits include a wellbeing programme with life insurance, discounted health insurance, superannuation options, and employee discounts on car rentals across Avis Budget Group and partner offers from retailers and major brands. Full training is provided to support your growth.

About the employer

Avis Budget Group operates globally across well-known mobility brands including Avis, Budget, Zipcar, and Apex. The company runs a large international network and focuses on innovation in fleet management and mobility services.

Additional requirements

A full, clean and valid Class 1 driver’s licence is required. You should have previous experience in retail, hospitality, customer service, or a similar environment. The company is looking for someone who can work well under pressure, learn computer systems quickly, follow procedures accurately, and consistently deliver excellent service.

Location

Queenstown, Otago, New Zealand.