Customer Service Associate

Role Overview

This role is for a Customer Service Associate at a HELE convenience store in Honolulu, where the focus is on fast, friendly service, a clean store, and a positive shopping experience. The company promotes a culture built on teamwork, integrity, creativity, respect, and community-minded service.

Work Location

4259 Lawehana St, Honolulu, HI 96818

Compensation

The hourly pay range for this position is $17.15 to $21.15. A $3.00 shift differential may apply if eligible.

Key Duties

• Deliver quick, polite assistance to customers and support fuel-pump service when needed.
• Process purchases accurately on the point-of-sale system and follow proper cash-handling practices for cash and other payment methods.
• Handle tender types such as coupons and credit cards with care and accuracy.
• Follow company rules, store procedures, and all safety and environmental requirements.
• Receive deliveries, stock shelves, and keep merchandise organized.
• Help maintain correct inventory levels and support shift audits.
• Take part in safety programs, required training, and mandatory work-related meetings.
• Carry out cleaning tasks to keep the store and outdoor areas neat, as well as basic equipment upkeep.
• Notice equipment issues and report them when required.
• Work independently with minimal supervision and remain flexible for varying schedules and other assigned tasks.

Physical Requirements

• Ability to stand or walk through an entire shift.
• Capability to read items and numbers clearly enough to monitor inventory, purchases, and pump activity; corrected vision to 20/40 is acceptable.
• Ability to communicate effectively in English.
• Ability to follow safety procedures, including responding to alarms and contacting emergency services when necessary.
• Frequent reaching, gripping, wrist movement, and fine finger use for stocking, cash handling, operating pumps, and general housekeeping.
• Frequent squatting and kneeling to access and replenish items.
• Ability to push or pull up to 20 pounds using a hand truck.
• Frequent lifting of up to 20 pounds and occasional lifting of up to 50 pounds.
• Ability to climb a step ladder to stock, retrieve items, or place and remove signs.

Working Conditions

The job may involve exposure to gas fumes, solvents, and occasional noise.

Qualifications

• Applicants must be at least 21 years old.
• Must be legally authorized to work permanently in the United States for any employer without needing visa sponsorship or a visa transfer.
• High school diploma or GED is preferred.
• Prior experience in retail sales and cash handling is preferred.
• Basic math skills are required.
• Strong spoken and written English skills are expected, including telephone communication ability.
• Must be able to work scheduled shifts, arrive on time, and adapt to varying schedules.
• Must be comfortable using the equipment, tools, and materials needed for the job.
• Must be able to perform the essential duties in the stated work conditions.

Benefits

• Medical coverage, including prescription benefits, for full-time employees and their families.
• Dental and vision insurance.
• Voluntary critical illness, accident, and life/AD&D coverage.
• Health Savings Account and Flexible Spending Account options.
• Employee Assistance Program.
• 401(k) plan eligibility.
• Discounted company stock purchase opportunity.
• 40 hours of vacation starting the day after the first anniversary; additional vacation accrues every two weeks based on service length.
• Seven paid holidays each calendar year.

Career Path

This position can be a starting point for growth into roles such as Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, or positions in Operations, Marketing, or Logistics.

Company Information

The organization operates across Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. Its retail network includes 90+ HELE locations in Hawaii and 30+ nomnom locations in Washington and Idaho. The company is based in Houston, Texas and operates energy and infrastructure businesses, including renewable and conventional fuels. It also holds a 46% interest in Laramie Energy, LLC. Its common stock trades on the NYSE under the symbol PARR. The company runs refineries and logistics systems across Hawaii, Montana, Washington, Wyoming, and the Pacific Northwest, including 94,000 bpd of refining capacity in Hawaii and 218+ Mbpd of total operating throughput capacity across its refining operations. In the Pacific Northwest and Rockies, it operates 124,000 bpd of combined refining capacity and related logistics systems.

Equal Opportunity Statement

The employer maintains a policy of equal opportunity and does not discriminate or harass on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other legally protected characteristic.

Application Note

Third-party recruiter calls are not accepted. Candidates must apply through the web posting.