Customer Service Advisor

Role Overview

Ubiquity is looking for a customer-focused Customer Service Advisor to join its team in Accra, Ghana. This is an office-based role suited to someone who enjoys helping customers, resolving issues efficiently, and communicating clearly across multiple channels.

What You Will Do

• Respond quickly and accurately to customer questions through phone, email, and chat.
• Stay up to date on the company’s products and services so you can provide well-informed support.
• Use active listening and empathy to develop positive relationships with customers.
• Investigate problems and walk customers through practical solutions.
• Record customer interactions and track unresolved cases until they are closed.
• Work closely with colleagues to improve the overall quality of service.

What the Employer Is Looking For

• Previous experience in customer service or a similar role.
• Strong spoken and written communication skills.
• Composure and professionalism when dealing with demanding or stressful situations.
• Good troubleshooting and problem-solving ability.
• Comfort using customer service platforms and related tools.

Work Location

This position is based in Accra, Greater Accra Region, Ghana, and requires working from the office.

Additional Information

The role is full-time and onsite. The source did not specify salary, benefits, openings, or start date.