Assistant IT Manager

Role overview

This position supports the planning, coordination, and delivery of IT and digital initiatives for store and business systems. The role combines project execution, application support, systems monitoring, documentation, and operational governance in a retail environment.

Project implementation and management

• Help plan, coordinate, and deliver IT and digital projects, including POS platforms, ERP improvements, and customer engagement solutions.
• Collect business needs from stakeholders, review functional requirements, and work with system vendors to achieve workable outcomes.
• Take part in or lead testing activities, pilot rollouts, and user acceptance checks to support successful go-lives.
• Track project progress, schedules, and risks so milestones are completed to the expected quality standard.
• Ensure change requests are handled through the proper system lifecycle and controlled change process.
• Assist in creating functional, technical, and end-user documentation.

Daily operations and support

• Oversee the smooth day-to-day operation of IT systems.
• Provide routine support for business applications such as POS, ERP, and CRM tools.
• Coordinate troubleshooting, provide first-line application support, and work with users and vendors to resolve incidents and restore service.
• Perform installation, configuration, migration, upgrades, and testing for software applications.
• Make sure automated jobs and system integrations run properly, and take prompt action if any issues arise.
• Keep system records accurate and ensure users are trained and handovers are completed for new implementations.
• Work with support teams to test and deploy bug fixes, improvements, and patches into production.
• Apply structured problem-solving and decision-making methods when handling issues.
• Prepare action plans, work plans, project updates, incident summaries, and change request documentation for review.
• Build and maintain checklists to support service delivery management.
• Provide backup support for infrastructure tasks when required.
• Help enforce IT asset management practices, policies, and internal processes.
• Support company events when needed and carry out other assigned duties.

Requirements

Candidates should have at least a diploma, preferably in Information Technology, Engineering, Business Administration, or a related discipline. A minimum of 3 years of work experience is required. Prior project management experience is preferred. The role also calls for strong analytical ability, problem-solving skills, customer focus, leadership qualities, and a proactive mindset. Experience in writing functional specifications, performing testing, and delivering user training is expected. The ability to suggest and implement technical solutions that meet user needs is important, along with experience in consulting services and issue resolution.

Additional information

This is a full-time on-site role based in Singapore. The successful candidate may also be asked to support events and take on other duties as needed.