Support Consultant - HR & Payroll Solutions

About Fusion5

Fusion5 is a technology transformation partner dedicated to helping businesses achieve more through innovative solutions in business applications, AI, cloud, and security. We provide integrated services, including managed services, enterprise service management, and integration, all customized to meet specific business requirements.

The Opportunity

We are seeking a Support Consultant to join our Wellington team, focusing on our Jemini platform. This role is ideal for individuals passionate about payroll, HR, and technology, looking to advance their careers. Jemini is a modern, web-based HR and payroll platform utilized by a diverse clientele. You will be an integral part of a collaborative team committed to delivering superior support and solutions to various businesses. As a Level 1 role, you will engage with multiple systems and clients, requiring adaptability and a rapid learning aptitude. Your responsibilities will include managing support tickets, diagnosing issues, and making informed decisions in a dynamic environment where each day presents new challenges.

What You’ll Do

• Provide expert assistance to customers, guiding them on effective product and service utilization.
• Troubleshoot technical and functional issues, ensuring prompt and accurate resolutions.
• Offer clear guidance and recommend best practices to optimize product usage.
• Collaborate with internal teams to address escalated issues and enhance product quality.
• Ensure all client interactions lead to a positive support experience.
• Contribute to overall customer satisfaction through consistent, high-quality support delivery.

What We’re Looking For

• Previous experience in payroll, HR, or support functions.
• Demonstrated ability to quickly learn and adapt to new systems.
• A minimum of 3 years of application experience in consulting or customer support.
• Proficiency in problem-solving and strong technical aptitude.
• Excellent communication skills, both written and verbal.
• A proactive and positive approach to tasks.
• A friendly, customer-centric attitude with a commitment to excellence.
• Ability to work effectively within a team and foster strong professional relationships.

Nice to have

• Familiarity with New Zealand or Australian payroll systems.
• Experience with support tools such as Zendesk or Halo.

Why Fusion5?

• Become part of a dynamic and innovative team environment.
• Access opportunities for professional development and continuous learning.
• Play a key role in making a significant impact for our customers and the business.

This role offers a hybrid work arrangement, with 2 days of work-from-home flexibility in the Wellington CBD.