Relationship Customer Onboarding Specialist
Hamilton, Ontario, Canada (Hybrid) · Tempo total
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- Salário
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- Vagas
- 1
- Publicado
- há 1 semana
- Modo de trabalho
- Híbrido
- Educação
- Commerce or Finance degree preferred
- Elegibilidade
- Applicants who are starting their career in banking or finance, as well as candidates with relevant contact centre or branch experience, are encouraged to apply. A Commerce or Finance degree is preferred but not required.
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Onde você trabalhará
Descrição da vaga
Role overview
Kiwibank is looking for someone to join its Customer Onboarding team and begin a career in banking. This position is centred on helping business customers get started with Kiwibank by making the onboarding process clear, smooth, and compliant. The role is offered in Christchurch or Hamilton with a hybrid working arrangement.
What the role involves
- Creating customer accounts and setting up profiles in internal systems.
- Collecting the required details and checking AML, CDD, and foreign tax paperwork so customers satisfy compliance expectations.
- Helping customers activate and use online banking.
- Handling both incoming and outgoing customer phone calls.
- Contributing to process enhancements and supporting continuous improvement initiatives.
What Kiwibank is looking for
This is suited to someone starting out in finance or banking who wants to grow in a supportive and inclusive environment. Kiwibank will help develop your strengths and build new capabilities. A Commerce or Finance degree is preferred, though not mandatory. Previous experience in a banking contact centre or branch environment would be an advantage. Strong accuracy, good documentation habits, and the ability to follow processes closely are important. You should also be confident communicating with customers and stakeholders, comfortable using digital tools, quick to learn new technology, and interested in improving how things are done.
Additional information
You do not need to meet every requirement to be considered. Kiwibank is especially interested in people who reflect its purpose and values and who will contribute positively to a vibrant, inclusive workplace. Applications close on Wednesday 8 July. Applications may be reviewed during the advertising period, and the role may be withdrawn at any time.
Benefits
The role comes with a strong benefits package, including wellbeing days, subsidised banking, and insurance.
About Kiwibank
Kiwibank describes itself as a place where people can belong and thrive, with challenging and rewarding work, flexibility, growth, and a caring, ambitious culture focused on making a difference for Kiwi people.