Patient Services Administrator

Role overview

As a Patient Services Administrator, you will be central to creating a positive experience for patients while keeping clinic operations running efficiently. The role brings together front-desk service, appointment coordination, patient communication, and day-to-day administrative support. You will work closely with patients, clinicians, and other team members to help ensure a smooth, caring, and well-organised journey through the clinic.

Key responsibilities

• Serve as the friendly, professional first contact for patients, both face to face and through phone or email
• Arrange, confirm, and manage appointments for patients and clinicians
• Keep patient information up to date and accurately entered in clinical systems
• Handle payments, billing tasks, and related administrative paperwork
• Support patient movement through the clinic and assist clinical staff where needed
• Answer questions and enquiries in a considerate, clear, and professional manner
• Follow privacy requirements, confidentiality standards, and clinic procedures at all times
• Help maintain a cooperative and respectful team culture

What we are looking for

The ideal candidate will bring prior experience in a medical reception or healthcare administration setting, along with strong communication skills and a caring, patient-focused approach. You should be highly organised, accurate with data, comfortable working in a busy environment, and able to manage confidential information responsibly. Confidence with Microsoft Office and patient management software is also important, as is a proactive attitude and a willingness to contribute positively to a team that is committed to quality care.

Why join us

• Be part of a supportive and inclusive workplace
• Access opportunities to learn, grow, and develop professionally
• Contribute to work that has a meaningful impact on patients’ lives
• Benefit from global expertise through the CHA IVF network

How to apply

Interested candidates are invited to submit a resume and cover letter, including the contact details of two referees. Applications from agencies are not being considered. Enquiries about the role can be made by email for a confidential discussion. Applications will be reviewed as they are received.

Additional information

• The employer is an equal opportunity organisation and welcomes applicants from all backgrounds, including differences in gender, age, ability, race, ethnicity, sexual orientation, gender identity, and religion.
• Applicants must have legal permission to work in Australia and successful candidates will need to provide evidence of this before starting.
• For day procedure or hospital-based roles, proof of specific immunisations and vaccinations may be required.
• Any personal information collected will be handled in line with the organisation’s privacy policy.