Operations Admin Supervisor

Role Overview

This position supports day-to-day office and administrative operations in a hospitality environment. The role focuses on maintaining smooth communication flow, handling documents and guest-related information accurately, and supporting the team with dependable administrative coordination.

Key Duties

• Sort and route incoming fax messages to the right team members and guests.
• Keep office devices functioning properly by troubleshooting issues and coordinating with service providers when repairs are needed, while also confirming the issue has been resolved.
• Send documents and information through computer systems, postal mail, or fax.
• Use computer databases to enter, review, and update records, files, reservations, and guest inquiries.
• Operate standard non-computer office equipment as needed.
• Support managers with hiring, onboarding, training, staffing, scheduling, performance reviews, counseling, discipline, and employee coaching.
• Act as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Help colleagues understand their tasks and provide general support to the team.
• Follow company policies, procedures, grooming standards, and confidentiality requirements, while safeguarding company property.
• Greet guests in line with company service standards, respond to their needs proactively, assist guests with disabilities, and offer sincere thanks.
• Respond to questions about hotel services, facilities, and operating hours.
• Communicate clearly and professionally, prepare accurate written materials, and answer phone calls with proper etiquette.
• Build positive working relationships, contribute to shared goals, and respond constructively to coworker concerns.
• Handle light physical tasks, including moving, lifting, carrying, pushing, pulling, and placing items up to 10 pounds without assistance.
• Carry out other reasonable duties assigned by supervisors.

Additional Information

Job number: 26081380

Job category: Administrative

Location: King Salman Abdulaziz Al Saud Street, Dubai Marina, Dubai, United Arab Emirates

Schedule: Full time

Remote work: No

Position type: Non-management

Employer Commitment

The employer states that it is an equal opportunity workplace and welcomes applicants from all backgrounds. Employment decisions are made without discrimination based on disability, veteran status, or any other protected characteristic under applicable law.

About the Brand

The hospitality brand focuses on delivering thoughtful and consistent guest service while continuing to innovate. The organization values belonging, purpose, teamwork, and professional growth across its global portfolio.

Luxury Portfolio Culture

The luxury hospitality division emphasizes associates-first values, authenticity, confidence, innovation, and intuitive service. Team members are offered a workplace that encourages development, recognition, camaraderie, and holistic well-being, with strong attention to both guest care and employee experience.