Medical Receptionist

About the organisation

Advara HeartCare is an Australian-owned cardiology provider with more than 20 years of experience delivering high-quality patient care and clinical outcomes. It operates as the country’s largest cardiology network, with over 90 centres and more than 100 cardiologists focused on improving heart health nationwide.

The organisation is expanding with the aim of making world-class cardiac care the norm, and it places strong emphasis on creating a workplace where people feel supported, appreciated, and able to grow.

Role overview

In this Medical Receptionist position, you will be the first point of contact at the clinic and a key part of creating a positive patient experience. The role combines warm, professional customer service with strong administrative support, helping patients through each step of their care while assisting the clinical team in delivering cardiology services.

Key duties

• Welcome patients, referrers, and visitors in a courteous, caring, and professional manner.
• Run the reception desk day to day by handling incoming calls, answering queries, and organising patient appointments.
• Arrange consultation appointments, diagnostic tests, and hospital admission bookings while keeping diaries well managed and clinic capacity used efficiently.
• Complete all administrative work accurately, promptly, and in line with practice procedures.
• Maintain patient files and records with a strong focus on accuracy and detail.
• Assist the clinical team with ECGs and cardiac monitor fittings; full training will be provided.
• Work closely with the broader team to support excellent patient care and smooth clinic operations.

What you need

• Strong commitment to patient care and high-quality customer service.
• Prior experience in medical reception, administration, or a customer service role.
• Ability to work on your own as well as within a busy team setting.
• Excellent organisation skills, attention to detail, and the ability to juggle multiple priorities.
• Clear written and verbal communication skills.
• Professional, confident telephone manner and the ability to deal with a range of patient enquiries.
• Solid computer literacy, including Microsoft Office, plus the ability to learn practice software quickly.
• Willingness to travel between clinics when needed; a current driver’s licence and reliable vehicle are considered an advantage.

Personal qualities that will stand out

• Positive, flexible, and focused on delivering excellent service.
• Motivated to learn and build new capabilities.
• Team-oriented, supportive, and ready to contribute to shared success.
• Genuinely committed to improving patients’ lives every day.

Benefits and growth

Joining Advara HeartCare means contributing to meaningful work within a respected cardiac healthcare organisation. You will have access to learning and development opportunities, clear career pathways, and a supportive environment where your ideas and professional goals are valued.

• Work with one of Australia’s leading providers of cardiac diagnostics and treatment.
• Flexible working arrangements to support work-life balance.
• Option to purchase extra annual leave.
• Up to 12 weeks of paid parental leave.
• Collaborative, connected, and inclusive team culture.
• Ongoing development opportunities in the cardiac healthcare sector.
• Clearly defined career pathways with room for internal progression.

Equal opportunity statement

Advara HeartCare is an equal opportunity employer. The organisation values diversity and is committed to an inclusive workplace where people from all backgrounds feel respected, valued, and supported.