MBS Aspire Front Office

Role Overview

Marina Bay Sands is looking for an early-career talent to join its Front Office function, where guest-facing service shapes the first and last impression of the brand. This role goes beyond standard check-in and check-out duties: it involves coordinating guest stays, supporting room allocation and billing processes, and working with multiple departments to deliver a polished luxury experience.

Selected ASPIRE participants may move into a junior leadership position after completing the programme successfully and passing the performance review.

What You Will Do

You will build practical knowledge of Front Office operations while rotating across several service areas and gradually taking on supervisory responsibility.

• Learn the workings of Opera PMS and the service principles that support exceptional hospitality, with a focus on understanding both the process and the purpose behind it.
• Rotate through Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training, and Group Operations to gain broad operational exposure.
• Partner with colleagues across functions to see how coordinated teamwork creates seamless guest experiences.
• Support and oversee daily Front Office activities to help ensure consistently high service standards.
• Lead pre-shift briefings that prepare the team, set expectations, and align everyone on priorities.
• Work with other departments so each guest touchpoint reflects coordination, consistency, and quality.
• Review staffing deployment and overtime planning to support efficiency and employee well-being.
• Carry out audits and inspections and share practical observations that support improvement.
• Perform service checks to confirm alignment with Forbes Travel Guide expectations and internal quality standards.
• Handle guest issues with empathy and speed, aiming to turn complaints into positive memories.
• Suggest fresh ideas that improve the guest experience and create new revenue possibilities.
• Ensure services are delivered in line with brand values, core standards, and compliance needs.
• Maintain and refresh guest profiles in OPERA so preferences and interests are recorded accurately for personalized service.
• Coach team members to build confidence, capability, and a stronger learning culture.
• Follow workplace safety, hygiene, and data protection requirements in day-to-day work.
• Support sustainability efforts and contribute ideas that improve operations and guest satisfaction.
• Choose a specialization area such as Front Desk, Group Operations, Room Control, Front Office Accounts, or Training, with placement agreed together with the department based on strengths and aspirations.
• Take ownership of audits and operational checks in the chosen area, ensuring compliance with brand, safety, and data protection standards.
• Contribute to departmental projects that improve workflow, productivity, collaboration, and service quality.
• Help manage budgets and resources so performance stays aligned with business goals.
• Develop and deliver training initiatives that support a diverse team and build future leaders.
• Use guest feedback and audit findings to drive action plans that improve NPS and Forbes standards.
• Introduce practical solutions that raise service levels and strengthen luxury hospitality delivery.
• Use technology and sustainability initiatives to make workflows more efficient.

Development and Exposure

• Operational expertise across the full Front Office journey, including room control, billing, concierge, and guest service delivery, with exposure to Opera PMS and Forbes standards.
• Leadership capability through team guidance, briefings, manpower planning, audits, and continuous improvement work.
• A strong guest-first mindset built on anticipation, personalization, and calm problem-solving.
• Commercial awareness through budgeting, cost control, and resource optimization.
• Experience contributing ideas that improve efficiency and raise service standards.

Requirements

• Final-year undergraduate or diploma student in any discipline, or a recent graduate.
• Less than 2 years of full-time work experience, as this programme is designed for early-career talent.
• Ambitious and future-focused, with leadership potential and a willingness to grow.
• Comfortable working in collaborative, fast-moving team settings.
• Curious, adaptable, and eager to learn across different functions.
• Committed to high standards and motivated by excellent guest service.

Additional Information

Marina Bay Sands states its commitment to a diverse, equitable, and inclusive workforce, and offers equal opportunities as it expands its talent base in Singapore. Employees are expected to follow all company rules, regulations, policies, procedures, conduct requirements, and business ethics standards.