- Experiência
- 3–5 yrs
- Salário
- —
- Vagas
- 1
- Publicado
- há 1 semana
- Work mode
- No escritório
- Educação
- Diploma in IT or Bachelor’s degree in IT
- Eligibility
- Candidates with the required IT education, 3 to 5 years of relevant support experience, and bilingual Arabic-English proficiency may apply.
- Resume
- Required to apply
Where you'll work
Descrição da vaga
Role Overview
We are seeking a proactive IT support specialist to keep service-center technology running smoothly by delivering hands-on assistance directly on the floor. The role focuses on fast troubleshooting, immediate intervention for urgent issues, and minimizing interruptions to operations.
Key Responsibilities
- Move across the service center floor to spot and resolve IT problems before they are formally raised as tickets.
- Respond quickly to urgent or critical incidents that affect several agents at once.
- Carry out rapid swaps and replacements for hardware such as headsets, cables, peripherals, and similar devices.
- Assist supervisors and managers with routine technology-related needs throughout the workday.
- Keep operational disruption to a minimum through prompt response and proactive problem solving.
Requirements
- A diploma or bachelor’s degree in IT or a closely related discipline.
- 3 to 5 years of experience in desktop support or field services.
- Bilingual fluency in Arabic and English is mandatory.
- CompTIA A+ or an equivalent certification is preferred.
- Practical troubleshooting experience with workstations and peripheral devices.
- Good understanding of desktop support environments.
- Ability to provide fast, on-site technical assistance.
- Strong communication and coordination abilities.
Additional Information
This position is based in Qatar and is a full-time onsite role.