IT Assistant

Opportunity

FIVE Hotels and Resorts is looking for an IT Assistant to support its hospitality operations in Dubai. This role is part of a fast-moving, high-energy hotel environment where technology support plays a key role in delivering smooth guest and team experiences.

About the Work Environment

The organization describes itself as a distinctive luxury hospitality brand focused on innovative experiences, strong service standards, and a vibrant team culture. The role sits within the Information Technology team and contributes to keeping systems, users, and operations running efficiently across the property.

Candidate Profile

The ideal person is a self-driven, proactive professional with strong communication, leadership, and organizational abilities. The role calls for someone who can think critically, solve problems creatively, notice details quickly, and take ownership of tasks with confidence and precision. A positive, approachable attitude and the ability to work well with colleagues, guests, and stakeholders are important.

Compensation

This position offers a fixed monthly salary of AED 1,200.

What You Should Bring

• 1 to 2 years of experience in a hospitality setting.
• A bachelor’s degree in Computer Science, Information Technology, or a related discipline is preferred.
• Strong working knowledge of computer systems, networks, hardware, and software.
• Ability to diagnose and fix technical issues efficiently.
• Exposure to hotel applications and property management systems such as Opera and Simphony is an advantage.
• Strong verbal and written communication skills, along with good interpersonal ability.
• A detail-oriented, hands-on approach and a strong sense of initiative.
• Interest in improving customer satisfaction and supporting business performance.

Key Duties

• Provide responsive technical support to team members and guests for hardware, software, and network issues.
• Resolve technical problems quickly to reduce disruption to operations.
• Support the installation and setup of computers, printers, and other IT devices.
• Handle support tickets and inquiries, while recording issues and the actions taken to resolve them.
• Monitor and maintain wired and wireless networks to support reliable performance and secure connectivity.
• Help apply network security controls and support regular checks to assess protection levels.
• Install, configure, and maintain servers, switches, routers, and related network equipment.
• Work with vendors and service providers to improve troubleshooting and network performance.
• Apply IT security policies and procedures to protect systems and data from unauthorized access and malware.
• Maintain accurate records for hardware, software, licenses, and warranties.
• Follow standard operating procedures, service standards, and safety policies in daily work.
• Collaborate with the wider team and contribute to continuous improvement.
• Protect guest information and handle confidential data with discretion.

Team Culture

The workplace is described as energetic, stylish, and collaborative, with an emphasis on memorable guest experiences and a strong shared identity. Team members are expected to contribute positively to the brand’s distinctive service style.

Sustainability and Values

FIVE Hotels and Resorts positions itself around luxury experiences delivered with environmental and social responsibility. The company highlights its focus on sustainable hospitality and high-energy guest experiences.

Equal Opportunity

The company states that it is an equal opportunity employer and does not discriminate. Its workforce includes more than 80 nationalities across over 2,000 team members, reflecting a diverse and inclusive culture.

About the Employer

FIVE Hotels and Resorts is a growing hospitality group with destinations in the Middle East and Europe. Its portfolio includes hotels, dining concepts, and nightlife venues, and it emphasizes bold, unconventional, and experience-led luxury.