Information Technology Support Technician

Company Overview

AVASO Technology Solutions is a worldwide IT services and solutions provider focused on managed services and dependable technical support. The company delivers modern technology support to clients across the globe and is looking for an IT professional with practical desktop support experience to help organizations run smoothly.

Role Summary

This position is for an Information Technology Support Technician based in Auckland, New Zealand. It is offered as an independent casual contract and can be performed remotely.

Core Responsibilities

• Act as the main IT support contact for the assigned site and provide technical assistance within the defined scope.
• Handle end-user support for desktops, laptops, office hardware, and smart-hands assistance for network and server-related needs.
• Support software setup and installation on user devices and servers when required.
• Prepare IT equipment and tools for new employee onboarding.
• Manage offboarding tasks, including collecting, cleaning, and returning IT assets to stock.
• Deliver support for executives and VIP users.
• Coordinate with the backend team and provide remote hands support for network and server tasks.
• Assist with IP phones, video conferencing systems, and first-level troubleshooting of multifunction printers.
• Set up, deploy, and resolve issues for desktop and laptop systems, productivity devices, and business applications.
• Support midrange server environments and assist with switches, routers, and wireless access points alongside the backend team.
• Log, track, and resolve tickets in ServiceNow or another ticketing platform.
• Diagnose VPN-related problems and help users restore connectivity.
• Support Microsoft Office applications, SharePoint, Windows 10, and Microsoft 365 issues for end users.
• Maintain office IT asset records and coordinate with outside vendors when needed.
• Work independently while contributing to internal IT projects.
• Focus on BAU activities such as SLA compliance, CSAT, response times, resolution times, incident backlog reduction, and upkeep of SOPs and runbooks for global use.

Equal Opportunity Statement

AVASO Technology Solutions is an equal opportunity employer committed to maintaining a workplace free from discrimination and harassment. Employment decisions are made on the basis of qualifications, merit, and business requirements, and the company supports an inclusive environment for all employees.

Application Information

Interested candidates can submit their application through the available easy-apply option or send a resume directly to the hiring contact mentioned in the source.

Additional Information

The role is described as an independent casual contract. The source does not specify salary, benefits, or a set number of openings.