Housekeeping Order Taker

Role Overview

The Housekeeping Order Taker role focuses on managing and coordinating housekeeping service requests so guests receive prompt, well-organized support. This position plays a key part in keeping communication smooth between guests, housekeeping teams, supervisors, engineering, and other departments.

Key Responsibilities

• Answer and process guest requests received by phone, Opera, Message Box, and other internal communication channels.
• Log each request, assign it to the right team, and monitor progress until it is completed within service expectations.
• Work closely with housekeeping attendants, supervisors, engineering, and other departments to make sure tasks are carried out correctly.
• Keep room status details current in the system so occupancy information remains accurate.
• Track lost and found items carefully and coordinate their return or retrieval.
• Compile daily updates and reports related to room status, guest requests, and similar operational data.
• Provide support with scheduling, attendance records, and routine administrative work for the department.
• Assist supervisors with daily coordination and prioritization of housekeeping activities.

Operational Priorities

• Make sure guest requests are sent to the right team quickly and within the required timeframes.
• Help improve response speed and reduce service delays.
• Maintain accurate records in Opera and Message Box.
• Support clear coordination between floor staff and management to keep operations running smoothly.

Skills and Requirements

• Excellent verbal communication and interpersonal skills.
• Strong organizational ability and the capacity to manage multiple tasks at once.
• High attention to detail and a careful approach to recordkeeping.
• Ability to stay effective in a busy, high-pressure environment.
• Practical problem-solving skills and a proactive working style.
• Comfortable working as part of a team with a positive attitude.
• Experience with Opera Cloud is preferred.
• Knowledge of Message Box or a similar platform is an added advantage.
• Working knowledge of Microsoft Office tools, including Excel, Word, and PowerPoint.
• Prior background in housekeeping or front office work is preferred.
• Experience in a similar order-taker or coordination role is beneficial.
• Good English communication skills; knowledge of additional languages is a plus.