E-commerce Manager

Role overview

This opportunity is presented on behalf of a partner employer, which will handle all applications and subsequent hiring steps. The partner is seeking an E-commerce Manager located in the United States.

This role sits at the heart of a rapidly growing direct-to-consumer business and is responsible for managing and improving the entire e-commerce ecosystem for a high-growth digital brand. You will make sure the online store runs smoothly, efficiently, and with strong operational control across launches, integrations, and site updates. As the main link between marketing, engineering, supply chain, and customer experience teams, you will bring order to complexity and drive execution across all Shopify-related operations. The position calls for someone who performs well in ownership-driven environments where accuracy, urgency, and accountability matter. You will create repeatable processes, establish operational standards, and continuously refine workflows to support scaling. This is a deeply cross-functional role, and your work will have a direct impact on site performance, launch outcomes, and the customer journey.

Key responsibilities

• Take full ownership of e-commerce operations across the digital storefront, maintaining reliability, scalability, and steady performance across the platform, integrations, and site architecture.
• Develop and uphold governance standards for product launches and site changes, including quality checks, approval paths, staging, testing, and deployment procedures that help minimize mistakes and strengthen reliability.
• Align execution across marketing, development, supply chain, and customer support to ensure releases happen on time, with accuracy and high quality.
• Administer Shopify and related tools, including catalog setup, collections, tagging, applications, and automation flows, so operations remain efficient and consistent.
• Lead project execution and team accountability by setting priorities, tracking progress, and making sure deadlines and quality expectations are met.
• Set, track, and report on operational metrics such as site health, launch speed, deployment accuracy, and workflow efficiency, sharing insights with leadership.
• Spot process gaps and introduce scalable improvements through automation, analytics, and AI-enabled tools to improve performance and reduce manual work.

Requirements

• At least 5 years of experience in e-commerce operations, preferably in fast-growing direct-to-consumer businesses.
• Practical, hands-on experience running a Shopify or Shopify Plus environment, including catalog structure, integrations, and day-to-day operational workflows.
• Demonstrated ability to manage cross-functional initiatives and coordinate distributed teams in fast-moving, execution-focused settings.
• Experience working with common e-commerce platforms and tools such as Klaviyo, subscription systems, upsell tools, and analytics or reporting products like Triple Whale or similar.
• Strong project management, organizational, and communication abilities, with a history of improving operational quality and execution consistency.
• Comfort with data analysis, including interpreting performance metrics, identifying bottlenecks, and implementing scalable fixes.
• Ease working with modern AI-powered tools for workflow efficiency, documentation, reporting, and operational decision-making.

Compensation and benefits

The annual salary is stated as $90,000 to $107,000, depending on experience. Additional benefits include health, dental, and vision insurance; a 401(k) plan with company matching; paid U.S. holidays and time off; employee discounts on products; remote flexibility with structured autonomy; access to modern e-commerce and analytics tools; and the chance to contribute to a fast-scaling DTC brand.

Application and hiring process

This role is handled through a partner-company hiring process. Applications are reviewed using an AI-assisted matching system to identify candidates whose backgrounds align best with the core requirements. Shortlisted profiles are then forwarded to the hiring employer, whose internal team manages interviews, assessments, and final decisions. The employer may also use AI tools to support parts of recruitment, such as application review, resume analysis, response evaluation, and basic inconsistency checks. These tools assist the hiring team but do not replace human judgment. Final hiring decisions are made by people.

Privacy notice

By applying, you consent to the processing of your personal data for candidate evaluation and sharing relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR where relevant. You may exercise your rights, including access, correction, deletion, and objection, at any time. For more information about data handling, you may contact the hiring team.