Customer Support Executive - Voice Process

Role Overview

This is a domestic banking voice support opportunity based in Pattabiram, Chennai. The role is with a global business services company that supports leading brands through digitally enabled customer operations. It is a good fit for candidates looking to grow their career in the banking support domain.

Key Duties

• Answer both incoming and outgoing banking-related calls.
• Help customers with questions related to accounts, transactions, and card services.
• Support sales efforts through appropriate upselling and cross-selling.
• Maintain a high standard of customer experience while following compliance guidelines.

Eligibility and Work Environment

• Open to both freshers and experienced applicants.
• A graduation degree is required.
• Candidates should be comfortable communicating in English and Hindi, or in Telugu/Kannada.
• Applicants must be willing to work in a 24/7 rotational shift setup.

Working Hours and Schedule

• The work pattern is 6 days per week.
• One weekly off will be rotational.
• Shifts will rotate between day and night schedules.

Location

The job is based at Pattabiram, Tidel Park, 4th Floor, Chennai.

Additional Information

Salary details shared indicate an annual package in the range of INR 2,00,000 to INR 3,00,000.

Interested candidates were asked to share an updated CV with the HR contact mentioned in the source.