Customer Service Representative

Role overview

This opportunity is with a customer-focused organization in the mortgage and real estate services sector. Resonance CX Partners is not a staffing agency or employer of record for this role; instead, it identifies and verifies openings directly with the hiring organization. The position is fully remote and suited to experienced professionals who want a supportive environment with room to grow.

Why this role stands out

• Compensation of up to $23.56 per hour
• Full benefits package that includes medical, dental, vision, 401(k), and paid time off
• Potential for career growth and advancement
• Remote work with flexible arrangements
• Inclusive workplace culture that values diversity
• Employer recognized among the Fortune 100 Best Companies to Work For® for 11 straight years

Key responsibilities

• Respond to customer inquiries and resolve both standard and escalated service issues
• Check contact and account details and carry out corrections as needed for customer requests
• Prepare and maintain logs, reports, records, and other documentation related to service cases
• Research, coordinate, and follow customer problems through to completion
• Support order processing by receiving orders, matching information, and updating internal systems

Required qualifications

• High school diploma or an equivalent credential
• At least 2 years of relevant customer service experience
• Working understanding of the products and service activities tied to the assigned area
• Comfort using MS Office and computer-based data entry tools
• Strong spoken and written communication abilities

Preferred background

• Experience working in a call center setting
• Exposure to mortgage or real estate industry practices
• Strong analytical thinking and attention to detail
• Ability to stay effective in a fast-moving environment

Additional information

The hiring organization emphasizes privacy, equal opportunity, and a fair, transparent, secure hiring process. Candidates are encouraged to report any employer behavior that appears inconsistent with those principles. Resonance CX Partners is not the employer of record for this position and is only helping connect qualified candidates with the hiring company.