Customer Experience Specialist

Role overview

As a Customer Experience Specialist, you will help create memorable, informative, and high-energy interactions for Tesla customers. You will be the first person many visitors meet in a showroom and the final person they connect with during vehicle delivery, so you will play a key part in shaping the overall ownership experience. The role is centered on representing the brand, supporting customer decisions, and making each step of the journey feel seamless and exciting.

In this position, you will support customers from their first visit through delivery day. The work combines hospitality, product education, sales support, and delivery coordination in a retail setting focused on sustainable energy and innovative transportation.

Key duties

• Welcome walk-in visitors quickly and personally so they feel comfortable and invited to start a conversation.
• Learn about each guest’s background, interests, reasons for visiting, and buying timeline to build a detailed and individualized customer profile.
• Educate guests about Tesla products and experiences, answer their questions, and tailor demonstrations such as demo drives and Full Self-Driving presentations to what matters most to them.
• Lead delivery orientations that explain important features and advantages, helping new owners feel prepared and enthusiastic about their vehicle.
• Help maintain a healthy sales pipeline by collecting guest details, arranging test drives, and spotting customers with strong purchase intent.
• Deliver consistently high customer service to current and prospective owners.
• Take on other duties as needed to support business operations.

Candidate profile

• At least 1 year of experience in customer service and/or sales, with a record of meeting or surpassing goals.
• Strong interest in Tesla’s mission and its innovations in personal transportation, along with awareness of EV market trends and local incentives.
• Ability to explain both business topics and technical ideas in a clear way.
• Dependable team player with a strong sense of ownership and reliability.
• Excellent communication, organization, and attention to detail, plus strong written and spoken communication skills.
• Comfortable using Microsoft Office Suite and CRM systems.
• Willingness to work evenings, weekends, and holidays in a retail environment.
• Valid driver’s license is required.
• For positions in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, and DC, a Motor Vehicle Salesperson License from the state DMV is required in order to participate in sales activities.
• For positions in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, and WA, a notary license is preferred; if notarization support is needed for the role, assistance with obtaining the license will be provided.

Benefits and compensation

This is a paid part-time role. Eligible employees receive a 401(k) with employer match, an Employee Assistance Program, sick and vacation time, the Tesla Babies program, back-up childcare and parenting support resources, and pet insurance.

Additional information

The role is based in Tampa, Florida, and is onsite. The position is part-time. No application deadline, start date, or duration was specified.