Collection Analyst

About the Bank

GXS Bank is expanding as a regional digital banking group with a focus on transforming financial services across Southeast Asia. Its purpose is to help people achieve bigger ambitions while supporting financial inclusion across the region. The bank’s approach is grounded in data, technology, and trust, and it emphasizes building with care and purpose.

About the Role

The Collection Analyst will oversee a defined portfolio of business banking accounts, with responsibility for improving recovery results and reducing delinquency. This role works closely with teams such as Credit Risk, Legal, and external agencies to carry out recovery actions, resolve overdue accounts, and uphold the bank’s values throughout the process. You will take full ownership of the daily management of your case queue, including compliance, execution, and recovery outcomes.

Responsibilities

• Run day-to-day collection activities and manage assigned accounts within the commercial portfolio to achieve recovery goals.
• Work through moderately complex recovery cases and escalate highly sensitive matters to senior colleagues when required.
• Use effective negotiation skills and stay current on regulatory compliance expectations during all customer interactions.
• Follow legal, regulatory, and internal policy requirements carefully in every collection-related activity.
• Spot workflow blockers and suggest practical improvements that can strengthen team efficiency and recovery performance.
• Support updates to SOPs and maintain collection-related documentation.
• Review portfolio data, monitor delinquency patterns, track repayment arrangements and settlement proposals, and turn findings into useful insights.
• Coordinate daily activities with external Debt Collection Agencies and monitor basic SLA delivery and compliance.
• Compile case records and supporting documents for legal action, court matters, and creditor discussions.
• Partner with Credit Risk and business teams by flagging developing risks and customer segments showing higher delinquency through daily portfolio reviews.
• Contribute to system improvement initiatives by taking part in User Acceptance Testing and recording system defects.

Requirements

• At least 1 to 3 years of experience in credit collections, recovery, or credit risk operations within a bank or financial institution.
• Good knowledge of the collections and recovery process, especially in commercial or corporate banking.
• Strong analytical ability to assess data, identify delinquency trends, and prepare portfolio reports.
• Excellent verbal and written communication skills, along with a demonstrated ability to handle difficult customer conversations calmly and professionally.
• Comfortable working collaboratively across departments and functions.
• Experience working with external service providers or supporting legal recovery activities will be considered an advantage.

Additional Information

This is a full-time onsite role based in Singapore, Singapore.

No salary, stipend, application deadline, or number of openings was specified in the source.