Client Success Manager (CSM)

Role Overview

The Scale Space is a lean, quick-moving marketing agency that delivers end-to-end growth services, including paid ads, automation, and strategy. The team, based in North Hollywood, California, focuses on building marketing systems that create reliable revenue rather than chasing traffic or vanity metrics.

As the Client Success Manager, you will own the client relationship across a portfolio of accounts. Your job is to keep clients informed, confident, and seeing outcomes by staying ahead of projects and serving as the link between clients and the internal delivery team.

Compensation and Schedule

• Annual base pay: $55,000 to $70,000.
• Benefits include 15 vacation days, 8 sick days, 2 personal days, 4 bereavement days, 6 holidays, and 25 company-paid maternity/paternity days.
• This is a full-time W-2 role with an 8-hour workday, including breaks, aligned to PST/PDT hours.

Key Responsibilities

• Act as the main contact for assigned clients.
• Hold recurring client check-ins and provide proactive progress, results, and next-step updates.
• Maintain a clear view of account status across all projects, including what is finished, underway, or blocked.
• Translate input from the internal ads, automation, and strategy teams into client-friendly communication.
• Move work forward by coordinating across functions and removing obstacles.
• Relay client feedback, new requests, and changing priorities back to the team.
• Partner with the execution team to ensure work is delivered on schedule and meets expectations.
• Develop strong client relationships that support long-term retention.
• Handle daily operational and administrative routines, including morning check-ins, end-of-day reports, client email/message monitoring, Notion status updates, blocker reviews, follow-ups on pending deliverables, client update logging, and CRM updates.
• Track and support performance against key metrics such as retention, response speed, delivery, proactive communication, and client satisfaction.

Experience and Competencies

• At least 2 years of experience in account management, customer success, or a client-facing agency position.
• Strong ability to coordinate projects and keep tasks moving.
• Confident, clear, and proactive communicator.
• Self-driven professional who takes action without constant follow-up.
• Comfortable using AI tools and AI-based workflows effectively.
• Must be authorized to work in the United States as a W-2 employee.
• Role requires full-time commitment with no secondary full-time job.

Culture and Core Values

• Momentum matters: progress is prioritized over perfection.
• Take ownership like the business is your own.
• Deliver results, not excuses; completed, high-quality work is what counts.
• Keep improving consistently and aim to be measurably better every 90 days.
• Communicate early, directly, and with structure, while bringing solutions along with challenges.

Additional Information

Department: Fulfillment. Location: Remote in the United States/Canada. Company and CEO profile links were provided in the source material, but no external links are included here.