Client Dashboard Specialist

About FareHarbor

FareHarbor is focused on improving how experiences are delivered for customers everywhere. Established in 2013 in Hawaii and later joined by Booking Holdings in 2018, the company builds software that helps businesses such as boat rentals, museums, food tours, and event operators run and scale their operations.

Serving more than 20,000 clients in over 90 countries, FareHarbor is the largest company in its space and continues to influence the future of travel and experiences. Its global team of 700+ people works with energy, curiosity, and a shared commitment to the industry.

About the team

The Onboarding team supports both newly onboarded and existing clients by giving them tailored attention as they move onto FareHarbor and continue using the platform. This role sits within the Sydney office and is ideal for someone who enjoys solving problems, working precisely, and helping customers get the best out of a product.

Role overview

As a Client Dashboard Specialist, you will configure, maintain, and troubleshoot client dashboards so they align with each business’s needs. You will work with internal teams and clients to make sure dashboards are set up effectively and updated as requirements change.

What you will do

• Partner with the Sales team to understand each client’s business needs and tailor the FareHarbor dashboard accordingly.
• Work alongside Client Onboard Specialists to make adjustments based on feedback shared during training.
• Coordinate with Customer Support and Account Management to update live client dashboards.
• Handle several projects at once by organizing priorities and adapting to shifting timelines and requirements.
• Build deep product knowledge by attending training sessions and reviewing feature release information.
• Share observations and suggestions that help improve product features and internal best practices.
• Support seasonal initiatives and ongoing projects across the team and broader company.

Requirements

• Strong professional English communication skills, both spoken and written.
• Clear and confident verbal and written communication.
• Ability to think with a user-experience mindset.
• Strong troubleshooting skills with a flexible, inventive approach to solving issues.
• High level of accuracy and attention to detail.
• Comfort working to deadlines and managing time effectively.
• Demonstrated ability to learn new technologies and become proficient with them quickly.

Bonus skills

• Experience using several software tools at the same time.
• Familiarity with Google Workspace, especially Google Sheets.
• Experience using Apple OS and Macintosh computers.
• Background in customer-facing support roles.
• Experience mentoring or training new team members.

Benefits

• Global leave benefit.
• 22 weeks of paid parental leave.
• 2 weeks of paid grandparent leave.
• Extended care and bereavement leave.
• Life insurance coverage.
• Opportunity to contribute ideas and influence a growing business.
• Fast-moving, energetic, and engaging workplace.
• 26 days of annual leave.
• Support for working from home.
• Educational opportunities.
• Social hours, events, and team-building activities.
• Hybrid-friendly work approach.
• Wellness support, including a Headspace subscription and wellness webinars.

Eligibility

This full-time position is open only to candidates who are Australian citizens, permanent residents, New Zealand residents, or holders of a valid Australian work visa with at least 2.5 years remaining. Sponsorship is not available for this role.

Additional information

FareHarbor says it values inclusion and welcomes qualified applicants from all backgrounds. The company is an equal opportunity employer and does not discriminate on any legally protected basis. Reasonable adjustments can be arranged during the hiring process or on the job by contacting the recruiter. Applicants should also note that any offer is subject to successful pre-employment screening, and submitted information will be handled according to the applicant privacy statement.

Core values

• Put the client first.
• Act as one ‘Ohana.
• Stay curious and keep learning.
• Take ownership.
• Act with integrity.
• Welcome challenges.

Why join FareHarbor

The company emphasizes trust, collaboration, personal growth, and wellbeing. Team members are encouraged to bring their individuality to work, contribute ideas, learn through experimentation, and support one another while working toward shared success.