Cargo - Officer Network Operations

Role overview

This position sits within the Cargo Network Operations team and focuses on supporting load control and load planning activities. The selected candidate will help resolve load-control issues, maintain flight documentation, and coordinate with multiple stakeholders so flights depart on time and comply with regulatory requirements.

Load control support

• Assist with load planning processes and help resolve issues related to load control.
• Keep flight records and operational documentation accurate, and provide cover during irregular operations and flight delays.

Load master support

• Help calculate aircraft weight and balance for both passenger and cargo services, and assist in preparing load sheets and loading instruction reports (LIR).
• Check cargo manifests and loading instructions, and make sure cargo is restrained and distributed correctly.
• Confirm that special cargo is loaded according to the required orientation, restraint, and aircraft limitations, including live animals, perishables, and oversized shipments.
• Support load planning to improve aircraft utilisation, manage cargo transfers and connections, and ensure loading requirements are met.
• Facilitate coordination among flight crew, ground staff, and operations control teams.

Training and development

• Take part in initial training that covers weight and balance fundamentals as well as Business Continuity Plan (BCP) training.
• Complete aircraft-specific modules across different fleet types, including dangerous goods training, and keep certifications up to date.
• Track acknowledgements from stations, send reminders, and follow up to ensure procedure updates are confirmed on time.

Support activities

• Prepare training content and supporting documents, and coordinate training timelines with operational needs.
• Help develop standard operating procedures and training guides.
• Produce OCCS reports, convert data into DOC reporting templates for analysis, and archive delay database records using Excel.
• Act as the overall system administrator and maintain proper records so that compliance tracking and audit trails remain clear.

Special tasks

• Assist with logistics for the A350F Entry Into Service (EIS) and post-EIS operations, including smart freighter management.

Requirements

• A diploma in Logistics, Marketing, Business, or a similar field.
• Prior exposure to the air cargo industry, ideally with experience in load control.
• A solid working understanding of load control operations.
• Comfort using IT tools and office applications such as MS Word, Excel, and PowerPoint.
• Strong written and verbal communication abilities, along with good people skills.
• Well-developed analytical thinking.
• Ability to persuade and influence different stakeholders.

Additional information

Only candidates who are shortlisted will receive further communication.