Customer Service / Customer Support Intern
Gurgaon, Haryana, India · Full Time internship
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- Estipêndio
- Stipend: INR 15,000 – INR 20,000 / month
- Duração
- 2 months
- Começar
- Imediatamente
- Vagas
- 2
Only candidates who can work full time from the office, start between 22 June 2026 and 27 July 2026, commit for 2 months, and bring relevant skills and interest are eligible.
- Work mode
- No escritório
- Resume
- Required to apply
Sobre o estágio
About the internship
This internship is focused on supporting student-facing communication and onboarding operations for a higher-education platform. The role involves handling day-to-day queries from students, parents, and applicants, while also helping ensure a smooth admissions and enrolment experience.
Key responsibilities
You will work closely with different teams to manage incoming questions, keep records updated, and improve support workflows.
- Handle incoming questions from students, parents, and applicants through email, WhatsApp, and social media messages in a prompt and professional way.
- Support new student onboarding by sharing programme details, helping with documentation, and guiding them through the process.
- Keep the query tracker and CRM updated with accurate notes and interaction records.
- Coordinate with admissions, academic, and operations teams to resolve more complex issues.
- Spot repeated concerns and share feedback so support processes can be improved.
- Help draft and refresh FAQs, help content, and standard response templates.
- Assist during webinars, orientation sessions, and live chat support at important enrolment periods.
Eligibility
Applicants must be available for a full-time, in-office internship, able to begin between 22 June 2026 and 27 July 2026, committed for 2 months, and should have relevant skills and interest in the role.
About the company
The hiring organisation is a funded ed-tech company founded in 2018 that aims to produce job-ready professionals at scale. It follows a pay-after-placement model, does not charge students upfront, and collaborates with established colleges that have the infrastructure to run the programme. Technology is used to standardise and manage programme delivery across campuses, helping maintain consistent learning quality. The company has offices in Gurgaon, Bangalore, Greater Noida, and Indore.
Compensation and benefits
The stipend offered is INR 15,000 to 20,000 per month. Selected interns will receive a certificate.
Additional details
The application deadline is 22 July 2026 at 11:59 PM. The role has 2 openings and the internship duration is 2 months. The internship starts immediately.