Receptionist / Admin Assistant – KSA

Role Overview

We are looking for a polished and dependable Receptionist / Admin Assistant to support front desk operations, customer interactions, and day-to-day office administration in Riyadh, Saudi Arabia.

Reception & Front Desk Duties

• Receive visitors, clients, and guests in a courteous and professional manner to ensure a strong first impression.
• Oversee the reception space, handle visitor sign-in procedures, and manage meeting room reservations.
• Respond to incoming phone calls, emails, and general queries in a timely and efficient way.
• Arrange handling of incoming and outgoing mail, parcels, deliveries, and courier activity.
• Organize meetings and support office logistics and coordination tasks.
• Keep the front desk area tidy, well-arranged, and ready for use throughout the day.

Customer Service & Client Assistance

• Handle customer questions, complaints, and service requests with professionalism and speed.
• Liaise with internal teams to help resolve customer concerns effectively.
• Keep accurate logs of customer communications, requests, and follow-up actions.
• Support walk-in customers by sharing guidance on company services and procedures.
• Maintain a high level of service and help create a positive customer experience.
• Escalate complex issues or matters that cannot be resolved to the relevant management team.

Administrative Support

• Provide routine administrative help and support office coordination efforts.
• Prepare, arrange, file, and maintain documents and records.
• Assist with data entry, report preparation, and written correspondence.
• Work with vendors, suppliers, and external service providers as needed.
• Assist HR and Administration teams with employee- and office-related tasks.
• Follow company policies, internal procedures, and service expectations at all times.

Qualifications & Requirements

Applicants should hold a Bachelor’s degree or Diploma in Business Administration, Hospitality, Customer Service, or a similar field, along with 2–4 years of experience in reception, front desk, administration, or customer service roles. Strong verbal and written communication, a professional demeanor, a service-oriented mindset, and the ability to stay organized while managing multiple tasks are essential. Proficiency in Microsoft Office is required. English fluency is mandatory, and Arabic is a strong advantage. Prior experience in GCC markets, especially Saudi Arabia, will be considered beneficial.

Core Competencies

• Excellent customer service orientation
• Clear verbal and written communication
• Professional conduct and confidentiality
• Strong organization and time planning
• Problem-solving and initiative
• High attention to detail
• Team collaboration
• Adaptability and a positive attitude
• Ability to prioritize and manage multiple tasks