ਕੰਮ ਦਾ ਵੇਰਵਾ

About the Role

Lime is a global micromobility company working to make transportation shared, affordable, and free of carbon emissions. The company has been recognized as one of Time Magazine’s 100 Most Influential Companies and has supported more than one billion rides across nearly 30 countries on five continents, helping drive the shift toward cleaner alternatives to car ownership.

The company is hiring an IT Support Analyst for a 6-month fixed-term contract to deliver responsive technical support to employees and strengthen the day-to-day performance of the IT function. This position sits within the Help Desk team and plays a frontline role in solving issues quickly and keeping systems running smoothly.

The environment is fast-moving and well suited to someone who enjoys working in a startup setting that is constantly changing. The ideal person is proactive, able to solve problems in the moment, and comfortable supporting both current needs and future growth. Building relationships and understanding employee needs are also important parts of the job.

This is a remote role, but applicants must live in the United Kingdom so collaboration across teams can remain effective.

Key Responsibilities

Handle the complete onboarding and offboarding ticket process, making sure new joiners are set up correctly and departing employees are deactivated on time.
Deliver dependable support for technical issues across the workplace, with strong attention to employee experience.
Respond to support queries coming through ticketing tools, email, Slack, and remote support software such as Zoom and Splashtop.
Support and troubleshoot a wide range of devices and systems, including macOS, Windows, mobile devices, AV gear, and printers.
Provide advanced troubleshooting for account and access issues tied to onboarding and critical platforms such as Workday, Okta, Google, Slack, Zendesk, Jira, and Confluence.
Resolve remote issues affecting conference rooms, printers, and other office technology when needed.
Create and maintain IT documentation, including policies, procedures, troubleshooting resources, and knowledge base articles for end users.
Spot recurring issues, suggest process improvements, and help improve support efficiency and employee satisfaction.
Support IT projects and other related initiatives.
Take part in the team on-call rotation by handling incidents, investigating issues, and contributing to root cause analysis and reliability improvements.

Experience and Qualifications

At least 2 years of IT support experience in a fast-paced enterprise environment.
Prior experience managing an enterprise ticketing platform is preferred, such as Zendesk, Jira, or ServiceNow.
Strong communication ability, including the skill to explain technical topics clearly to non-technical users.
Practical, resourceful problem-solving skills with the ability to research, test, and validate solutions.
Comfort working under pressure while balancing multiple priorities.
Experience collaborating across functions and building positive relationships with stakeholders.
A strong focus on customer service and user satisfaction.
Good teamwork and clear communication skills.
Careful attention to detail and a commitment to accuracy.

Preferred Background

Hands-on administration experience with Okta, Jira, Slack, and Google Workspace.
Experience connecting applications, creating workflows, and building automation.
Familiarity with team-based delivery methods such as Agile or Kanban.

Additional Information

Lime encourages applications from people who are excited about the role even if they do not meet every qualification listed. The company values different perspectives and is committed to building a team with a broad mix of backgrounds, abilities, identities, and experiences.

If you need a reasonable accommodation during the application or hiring process, you can request support through the company’s recruiting operations contact.

Contract Details

This is a 6-month fixed-term assignment.

IT Support Analyst