Front Office Manager

Role overview

The Front Office Manager will oversee every front office activity and lead the associated teams, including Bell Staff, Switchboard Operations, Guest Services/Front Desk, and Retail/Gift Shop where relevant. This department-head role is responsible for coordinating managers and team members to ensure smooth guest arrival and departure experiences, while continuously improving guest and employee satisfaction and supporting strong financial performance.

Job details

Job number: 26078933

Job category: Rooms & Guest Services Operations

Location: Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, 11788

Schedule: Full time

Remote: No

Position type: Management

Candidate profile

This role is suited to an experienced hospitality professional who can lead front office operations, maintain service excellence, and manage people and processes with confidence. The position calls for strong communication, sound judgment, and the ability to balance guest experience with operational and financial goals.

Education and experience

Applicants should have either a high school diploma or GED with 4 years of experience in guest services, front desk, or a similar professional area; or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field, along with 2 years of experience in guest services, front desk, or a related professional area.

Core responsibilities

The role includes leading the guest services team, setting performance expectations, supervising day-to-day operations, and maintaining open and cooperative team relationships. It also involves managing front office goals, staffing, budgeting, policy compliance, guest satisfaction, service recovery, and employee development. The manager is expected to identify operational issues, communicate updates clearly, resolve problems, and support hiring, coaching, and performance management across the department.

About the brand

EDITION Hotels blends boutique-hotel creativity with luxury service standards and the reach of a global hospitality group. The brand is positioned for guests who value originality, quality, design, and exceptional service, delivered with personality and a distinctive style.

Equal opportunity

The employer provides equal opportunity and welcomes applicants from all backgrounds. Hiring decisions are made without discrimination on protected grounds, including disability, veteran status, or any other category protected by applicable law.

Workplace culture

The organization seeks outgoing, genuinely service-minded people who want a workplace that motivates, challenges, and inspires them. The environment is described as one where hospitality is delivered with heart and where the guest experience is meant to feel distinctive, polished, and memorable.