Customer Service Representative

About the company

Arxada is a global company known for creating advanced chemistry and biotechnology solutions that help protect nutrition, health, and critical infrastructure. Its products and services support a wide range of sectors, including human health and nutrition, home and personal care, professional hygiene, paints and coatings, and wood protection.

Operating in more than 100 countries, Arxada reported sales of CHF 2 billion in 2024. Headquartered in Basel, Switzerland, the organization has around 3,200 employees spread across 24 manufacturing locations and 14 research and development centers, all focused on helping customers succeed.

Role overview

In this New Zealand-based customer service role, you will be an important link between customers and the Territory Management team. The position focuses on providing a smooth customer experience, supporting order processing from start to finish, and working with internal teams to keep operations efficient and reliable.

Key responsibilities

• Handle customer orders, delivery requests, and related follow-up with accuracy, including correct pricing, invoicing, and payment processing.
• Act as a dependable first point of contact and nurture positive, long-term customer relationships.
• Arrange logistics activities such as shipment coordination, supporting documentation, and day-to-day dispatch work with manufacturing sites.
• Monitor inventory across offsite plants and help maintain stock accuracy through regular checks and reconciliation.
• Manage intercompany orders and communications so customers receive timely updates on availability and delivery status.
• Provide administrative support to the Territory Management team, including reporting and documentation tasks.
• Keep records, inboxes, and filing systems well organized to support smooth daily operations.
• Carry out stock counts for consignment customers and support replenishment planning and execution.

Qualifications and experience

Applicants should bring at least one year of experience in customer service, administration, or sales support. The ideal candidate will be confident in communication, organized in approach, and comfortable balancing several priorities at once. Good judgment, analytical thinking, adaptability, and a practical, solution-focused attitude are important for success in this role. Familiarity with Microsoft Word, Excel, and Outlook is required, while experience using SAP would be beneficial.

Business areas

Arxada operates across two major segments. Microbial Control Solutions (MCS) addresses risks from microorganisms through business areas such as professional hygiene, home and personal care, wood protection, paints and coatings, and material protection. Nutrition, Care & Environmental (NCE) supplies materials used in composites for electronics and aerospace, along with vitamins, nutritional ingredients, chemicals, performance intermediates, and other raw materials for high-performance uses.

Equal opportunity statement

Arxada is committed to fair hiring practices and considers all qualified applicants without discrimination based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability status, veteran status, or any other protected characteristic.