Claims Processor - Workers Compensation

About DXC

DXC delivers policy and claims administration services for government bodies and organisations across Australia. The team supports employers and people injured at work through the full claims journey, backed by long-standing experience and a strong record of dependable service.

DXC Technology is an enterprise technology partner that provides software, services, and solutions to organisations and public sector clients worldwide. The company helps customers use AI and modern technology to improve outcomes, with expertise spanning managed infrastructure, application modernization, and industry-focused software solutions.

About the role

In this position, you will work within a collaborative team handling workers compensation claims administration, including registering certificates and processing accounts and weekly payments for employers, injured workers, providers, and the Victorian WorkCover Authority.

Key duties

• Administer weekly entitlement payments accurately and on time.
• Enter and maintain data across individual claims portfolios.
• Handle sensitive and high-risk calls with patients in a professional manner.
• Process claims-related requests while following the company’s policies, laws, and regulatory requirements.
• Support CIP (Community Integration Program) claims activities.

Required expertise

• Previous customer service experience in either a medical setting or a corporate environment.
• Strong written communication and interpersonal ability, with confidence liaising with patients, medical professionals, paramedical practitioners, and legal representatives.
• A considerate approach to people with medical, cultural, and social needs.
• Comfort using multiple systems and troubleshooting basic technology issues independently.
• Experience with claims administration tasks such as file notes and related processing work.
• Ability to perform well in a fast-moving environment that can be demanding at times.
• Must be an Australian Citizen or Permanent Resident.

Culture and benefits

DXC promotes a people-first environment focused on inclusion, belonging, and corporate citizenship. The organisation also supports social impact initiatives and offers competitive pay, benefits, training, and career growth opportunities.

How the workplace operates

The company values in-person collaboration while still allowing flexibility to support wellbeing, productivity, personal working styles, and life circumstances.

Equal opportunity and accommodations

DXC is an equal opportunity employer and encourages applications from people of all backgrounds. The company values diversity, supports a bring-your-whole-self-to-work culture, and may consider accommodations for qualified candidates, including reasonable support for individuals with physical or mental disabilities.

Recruitment safety notice

DXC warns job seekers to be alert to recruitment fraud. Genuine employment offers are never made through social media, and the company will not request money, payments, or the purchase of equipment during any part of the hiring process.