Warehouse Packer and Customer Support Contractor

Role Overview

This contract role is based in a warehouse in Brookvale, Sydney, and is suited to someone who can work four days each week for about 3 to 6 hours per day. The position combines packing, inventory handling, customer support, and quality-focused presentation work for garments and gifts.

Key Responsibilities

• Pack apparel carefully and consistently so customers receive a polished experience.
• Handle returns, exchanges, and refunds through the company’s online system.
• Monitor the customer support inbox and reply to customer queries in a timely manner.
• Support stock receiving by unloading deliveries and arranging inventory in the warehouse.
• Keep stock records accurate by carrying out routine inventory checks and counts.
• Understand and follow quality control procedures.
• Prepare and package PR gifts with strong attention to detail and presentation.

What the Employer Is Looking For

• High energy and a positive attitude.
• A proactive approach to daily tasks.
• Strong organisation and the ability to work efficiently.
• Comfort working both independently and as part of a team.
• Excellent attention to detail.
• Clear written and verbal communication skills.
• Ability to adapt quickly to changing tasks.
• Willingness to learn on the job.

What’s Offered

• Opportunity to join a small, growing team that values support and encouragement.
• Generous staff discount.
• Convenient Brookvale location near Warringah Mall and public transport.
• Performance-based career growth potential with room to develop.
• This opportunity is intended for candidates based in the Northern Beaches.

Application Instructions

Interested candidates should send an email to the provided company address and use the subject line: CUSTOMER SUPPORT MANAGER.

Working Pattern

The role is offered on a flexible schedule of 4 days per week, with shifts of 3 to 6 hours per day.