Training Centre Executive

Role Overview

The Training Centre Executive will handle the day-to-day administration and coordination of the training centre in Singapore. This role supports smooth programme delivery by working closely with learners, trainers, and internal as well as external stakeholders.

Admin and Operations

• Carry out the administrative and operational work needed to keep the training centre running efficiently.
• Work with learners, trainers, and relevant departments or partner organisations to make sure training programmes are delivered without disruption.
• Handle routine admin tasks such as attendance tracking, preparing course materials, and managing course enrolments.
• Plan and monitor training schedules while ensuring all activities follow standard operating procedures.
• Contribute to ongoing improvement efforts and support internal training initiatives.

Learners Management

• Partner with the sales and marketing team to support campaigns that promote training courses and improve enrolment numbers.
• Develop and maintain positive relationships with learners to deliver a high level of customer satisfaction.
• Respond to learner enquiries through email, walk-ins, and phone calls with a strong focus on service quality.
• Ensure customer questions and feedback are handled, resolved, and closed within the agreed turnaround time.
• Help create a positive and effective learning experience for course participants.

Requirements

• A Diploma or Degree in any field is required.
• Strong customer focus with good communication and interpersonal skills.
• Outgoing team player with a pleasant manner, positive mindset, and a willingness to learn, perform, and grow.
• Prior experience in customer service or a contact centre environment will be an advantage.
• Good analytical, planning, and organisational abilities, with the confidence to work on an independent basis.
• Comfortable working on weekends and/or public holidays when the job requires it.
• Proficiency with common computer tools such as Excel, PowerPoint, MS Word, Google Docs, and Google Sheets.