Telemarketer

Company Overview

SAIL MASTER SHIPPING is a Dubai-based shipping and logistics business serving the maritime sector. It provides dependable freight and cargo solutions to a wide range of customers and operates in a fast-moving, international setting where strong communication and durable client relationships matter. The company places a high value on professionalism, service excellence, and lasting partnerships with both customers and stakeholders.

Role Summary

This full-time, on-site Telemarketer position is based in Dubai. The person in this role will contact prospective and current clients by phone to present shipping services, explain what the company offers, and uncover new business opportunities. The job also includes lead qualification, managing contact lists, arranging sales appointments, and following up on inquiries to keep customers engaged. In addition, the role requires accurate logging of call results, updating customer records in internal systems, and working closely with sales and operations teams to help ensure smooth service delivery. A professional phone presence, consistent achievement of activity targets, and courteous representation of the company are key expectations.

Key Responsibilities

• Make outbound calls to both potential and existing clients to promote shipping services.
• Explain service offerings clearly and identify opportunities to generate new business.
• Screen and qualify leads for the sales team.
• Maintain and organize call lists and follow-up schedules.
• Set appointments and callbacks for sales representatives.
• Respond to inquiries and keep prospects engaged through timely follow-ups.
• Record call outcomes and keep customer information current in internal systems.
• Coordinate with sales and operations teams to support efficient service delivery.
• Meet expected call activity and performance targets.
• Represent the company in a professional, informed, and courteous manner.

Qualifications

• Excellent verbal communication and interpersonal abilities, with a natural talent for building rapport quickly over the phone.
• Strong customer service approach, including the ability to answer questions, address concerns, and share information clearly.
• Sales-oriented mindset with the ability to promote services, spot prospects, and contribute to revenue growth.
• Experience with appointment setting, including scheduling follow-ups, booking meetings, and managing calendars.
• Comfort using telephones, CRM platforms, or call-handling tools, along with basic computer and data entry skills.
• Ability to work on-site in Dubai and handle call-volume and performance goals efficiently.
• Previous exposure to telemarketing, inside sales, or customer-facing roles is preferred, especially in shipping, logistics, or related sectors.
• Strong spoken and written English; additional languages commonly used in Dubai are an added advantage.

Additional Information

This is a full-time, onsite role in Dubai, United Arab Emirates. The position is focused on outbound customer engagement and requires someone who can work in a fast-paced environment, stay organized, and support both sales and operations functions. No salary details, perks, or vacancy count were specified in the source.