- अनुभव
- 3+ yrs
- पगार
- —
- रिक्त जागा
- 1
- पोस्ट केले
- ७ तासांपूर्वी
- Work mode
- कार्यालयात
- Eligibility
- Applicants should be experienced in bicycle servicing, comfortable with customer-facing work, and ready to take on a full-time workshop leadership support role in Gold Coast.
- Resume
- Required to apply
Where you'll work
नोकरीचे वर्णन
About the Company
Trek is a workplace built around great products, excellent customer care, and a mission to get more people riding bicycles. Team members are supported with strong benefits, room to grow, and a culture that values effort and learning.
Role Overview
As a Service Lead, you will keep the bicycle workshop running smoothly while delivering hands-on repair, servicing, and accessory installation support. Each day will bring a mix of technical work, customer conversations, and coordination with the store team. You will also help maintain the workshop schedule and support the Store Manager in keeping operations organized.
Key Responsibilities
- Inspect bicycles, identify issues, and carry out repair and service work on site.
- Install accessories chosen by customers for newly purchased bikes.
- Provide practical recommendations to customers based on service needs.
- Build strong customer relationships through dependable, friendly service.
- Manage and organize the workshop order calendar to support the Store Manager.
- Stay hands-on with new bike models before they are displayed on the sales floor.
What We’re Looking For
The ideal candidate brings excellent customer service skills, strong communication, and a willingness to keep learning. Prior shop experience is helpful, but the main focus is on hospitality, problem-solving, and the ability to work closely with customers and teammates.
Requirements
- A self-driven, positive approach with a strong team mindset.
- A helpful, welcoming attitude and the ability to stay calm and supportive during busy periods.
- Clear and effective communication skills.
- Strong attention to detail and patience when diagnosing and fixing issues.
- Interest in learning bicycle service procedures and new technologies.
- Ability to plan ahead and keep workshop needs organized.
- At least 3 years of bicycle servicing experience.
Additional Information
This role is suited to someone who enjoys steady growth, teamwork, and a fast-moving environment. The position is based in Gold Coast and is a full-time, on-site role.
Work Style
The job involves active coordination, direct customer interaction, and workshop-based service work. A proactive attitude and readiness to help wherever needed are essential.