People Operations Manager

Position Overview

Clinch is hiring a detail-oriented, self-starting People Operations Manager who is passionate about supporting employees and building strong workplace experiences. Reporting to the Director of People & Business Operations, this position contributes to recruiting, employee experience, office operations, and HR programs that help the team perform at its best as the company expands.

People Operations

• Act as a reliable point of contact for employees with questions about policies, benefits, workplace programs, and other work-related matters.
• Run and keep current People Operations workflows, records, systems, communications, compensation support, performance management, compliance work, reporting, people analytics, and other employee-life-cycle processes.
• Coordinate the full onboarding process, including scheduling, communication, system access, welcome assets, and the first-day experience.
• Work with the Director of People & Business Operations on HR initiatives, special assignments, organizational planning, and company-wide programs.

Talent Acquisition

• Support recruiting across several open roles by handling sourcing, applicant tracking system administration, candidate communication, interview coordination, phone screens, and the overall candidate journey.
• Collaborate with hiring managers to help new hires integrate smoothly after joining.

Employee Experience & Culture

• Drive engagement, recognition, and culture efforts that improve connection, teamwork, and the day-to-day employee experience.
• Organize company events, team-building activities, Cultural Club initiatives, onboarding events, milestone celebrations, and employee appreciation programs.
• Assist with internal communications such as HR updates, newsletters, HiBob posts, Slack announcements, and company-wide messages.
• Partner with leaders to support an inclusive, positive culture across global teams.

Workplace Operations

• Manage daily office operations, including facilities, workplace services, vendor coordination, office supplies, building management, compliance needs, and employee support.
• Handle relationships with workplace vendors and service providers to maintain a smooth employee experience.
• Keep the office organized, welcoming, and ready for both employees and visitors.

Requirements

• At least 2 years of experience in People Operations, Human Resources, Employee Experience, Recruiting, Office Management, or a similar function.
• Prior experience in a fast-moving startup, technology, or digital media setting is preferred.
• Strong planning and project coordination skills with the ability to manage several priorities at once.
• Excellent communication, relationship-building, and interpersonal skills.
• Demonstrated ownership mindset, process improvement ability, and success managing projects from planning through delivery.
• Comfort using HRIS, ATS, collaboration, and productivity platforms such as HiBob, Rippling, Spark Hire/Comeet, LinkedIn Recruiter, Asana, Slack, and Google Workspace.
• Strong accuracy, problem-solving skills, and a proactive approach.
• Ability to work independently while also partnering effectively across teams and leadership levels.

Benefits

• Pay is based on experience.
• Unlimited paid time off.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Reimbursements or stipends for mobile phone service, gym membership, and pet insurance.
• Flexible work schedule.
• Team happy hours, outings, and a strong office culture, including virtual and in-person activities.
• Recognition as a Great Place to Work for 2021 through 2026.
• Complimentary Grubhub+ membership with unlimited $0 delivery fees at Grubhub+ restaurants.
• Access to various additional perks and discounts.

Compensation

The salary range for this role is $67,000 to $80,000 per year.

Additional Information

This position is based in New York, NY and is an on-site full-time role.