Operations Officer

Role Overview

The Operations Officer will be accountable for the smooth running of day-to-day retail activity, with a focus on efficiency, profitability, and customer satisfaction. The position supports store coordination, stock control, operational consistency, and sales improvement across retail outlets.

Operational Management

• Take charge of daily store activities to keep operations running efficiently and without disruption.
• Roll out operational policies and procedures across retail locations.
• Review store performance and pinpoint opportunities to improve processes.
• Make sure stores follow company requirements, internal rules, and applicable local laws.

Inventory and Stock Control

• Maintain healthy inventory levels so products remain available while avoiding overstocking.
• Work with supply chain and warehouse teams to arrange replenishment.
• Carry out routine stock checks and resolve any mismatches.
• Track shrinkage and apply measures to reduce losses.

Sales and Performance Monitoring

• Measure sales results against targets and KPIs.
• Study sales information and turn it into practical recommendations for improvement.
• Help store teams work toward revenue and profitability objectives.

Staff Coordination

• Collaborate with store managers and supervisors to keep staffing levels appropriate.
• Assist with hiring, onboarding, and training retail employees.
• Review employee productivity and ensure operating standards are followed.

Customer Experience

• Maintain consistently high customer service standards across all stores.
• Resolve escalated customer concerns and complaints in a professional manner.
• Support initiatives that improve customer satisfaction and loyalty.

Reporting and Analysis

• Prepare and deliver regular reports on operations and performance.
• Examine operational data to identify trends and opportunities for improvement.
• Provide support to management for strategic decisions.

Health, Safety and Compliance

• Ensure stores meet health and safety requirements.
• Perform periodic inspections to help maintain a safe work environment.
• Confirm compliance with retail standards and company policies.

Qualifications and Requirements

A bachelor's degree in Business Administration, Retail Management, or a similar discipline is required. Candidates should have 3 to 5 years of experience in retail operations or store management, along with a solid grasp of retail processes, inventory control, and sales workflows. Strong organizational and problem-solving abilities are essential, as well as proficiency with MS Office and retail management systems or POS tools. The role also calls for strong communication and leadership skills.

Key Competencies

• Operational excellence
• Analytical mindset
• Leadership and collaboration
• Attention to detail
• Customer orientation
• Effective time management

Preferred Skills

• Managing operations across multiple retail outlets
• Working knowledge of ERP platforms or retail software
• Ability to perform well in a fast-moving, high-pressure environment