Membership Experience Executive

Role overview

Join the Detroit Pistons and be part of a driven team focused on creating meaningful impact for fans, the organization, and the community. In this position, you will help strengthen member loyalty by delivering a high-quality experience, nurturing long-term relationships, and proactively supporting members throughout their journey.

The role centers on retaining and expanding the membership base through excellent service, relationship management, and revenue-generating efforts such as new business development, upselling, and cross-selling. You will also help create memorable touchpoints and personalized interactions that deepen engagement and support renewal growth.

Key responsibilities

• Manage service and retention efforts for a dedicated portfolio of members.
• Drive new business opportunities while also identifying upsell and cross-sell potential within the existing base.
• Build referral opportunities by developing strong relationships with current members.
• Maintain clear, consistent, and relationship-focused communication with clients.
• Stay knowledgeable about member benefits and team initiatives so you can proactively support customers.
• Deliver highly personalized service that goes beyond expectations to improve the member experience.
• Track and manage customer touchpoints in Microsoft CRM Dynamics through calls, in-arena visits, handwritten notes, office meetings, and member-event interactions.
• Contribute fresh ideas for benefit programs, events, and renewal incentives that improve the overall membership offering.
• Support the planning and execution of member events, virtual experiences, mailings, gifting, and at-risk member outreach.
• Partner with Business Development, Group Sales, and Inside Sales to ensure smooth account handoffs and transitions.
• Use sound judgment and problem-solving skills to arrive at practical solutions for member needs.

Requirements

• A bachelor’s degree from an accredited university is mandatory.
• At least 1 year of experience in the sports industry is required.
• 1 to 2 years of background in sales or customer-facing service roles is needed.
• Strong written and verbal communication, networking, and presentation skills are essential.
• Applicants should show strong motivation, organization, attention to detail, and time management, along with a positive outlook.
• Ability to write in a creative yet clear and concise style is important.
• A collaborative mindset aligned with team goals and organizational vision is expected.
• The ideal candidate is proactive, personable, and self-driven.
• Hands-on experience with Ticketmaster, Microsoft CRM Dynamics, and Archtics is required.

Equal opportunity and accommodations

The Detroit Pistons are an equal opportunity employer and maintain a workplace that values diversity and inclusion. Hiring decisions are made without consideration of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, or any other legally protected characteristic.

The organization also provides reasonable accommodations to qualified individuals with disabilities during the hiring process, interview stage, essential job performance, and access to employment benefits and privileges. Candidates who need support can request accommodation assistance.