Manager, Inside Sales

Role overview

This position leads an inside sales team focused on the North America market while operating remotely from India. The role requires close partnership with sales account management and cross-functional teams to keep client relationships healthy, ensure project schedules and budgets stay on track, and create new growth opportunities from existing customer accounts.

What the role involves

The manager will oversee inside and telesales operations, coach and support sellers, and help shape the sales incentive approach for the team. A strong understanding of the company’s products and services is essential, along with the ability to allocate resources effectively, support field sales, and build channel partnerships where needed. The role is also accountable for market expansion, target setting, and revenue delivery.

Team and business context

The role sits within Adobe’s Digital Media business, a modern sales environment backed by analytics and data science. The team is integrated with Adobe.com’s digital marketing and engagement funnel and uses customer demographic and behavioral insights to predict the next best sales action. The objective is to improve conversions and grow revenue through a metrics-led sales motion.

Key leadership and sales focus

The manager is expected to inspire, coach, and motivate a distributed team, create a high-performance culture, and reinforce Adobe values. The role also involves partnering with marketing, sales operations, business units, and retention teams to run campaigns, work leads, analyze daily performance data, and continuously improve sales outcomes. On the sales side, the manager will guide direct-customer revenue growth, improve connect rates and conversion quality, develop account penetration plans, and manage pipeline, forecasting, and seller behavior.

Working arrangement

This is a remote role based in India, aligned to the North America shift of 6:30 PM to 3:30 AM IST. The position requires flexibility to work across shifts.

Experience and qualification expectations

The role calls for a postgraduate candidate with more than 10 years of experience in field sales and/or digital sales. The ideal candidate should have a strong record of building and improving sales processes, handling virtual teams, analyzing complex data, and presenting actionable insights to leadership.

Additional notes

Adobe promotes an inclusive workplace and provides accommodation support for candidates who need assistance during the hiring process. The company also notes that AI or recording tools should not be used during live interviews unless specifically permitted as an accommodation or by the interviewer.

Adobe’s broader mission is to help people and businesses create, publish, promote, manage, and monetize content through products such as Creative Cloud and Document Cloud, while fostering a culture where employees can make an impact and contribute new ideas.