IT Support Technician

Overview

Weave Wardrobe is looking for a customer-oriented IT Support Technician to join its team in a full-time, on-site role in the United States. This entry-level to mid-level position focuses on keeping daily technology operations running smoothly by assisting employees with hardware, software, network, and system issues.

What you’ll do

• Act as the initial point of contact for technical problems involving hardware, software, networks, and core systems.
• Identify, investigate, and resolve IT incidents promptly and professionally.
• Set up, install, configure, and maintain desktops, laptops, printers, mobile devices, and other workplace equipment.
• Support operating systems, business applications, email platforms, and collaboration tools used across the organization.
• Administer user accounts, passwords, access rights, and system settings.
• Keep an eye on IT infrastructure, network performance, and connected devices to ensure reliable operation.
• Hand off more complex issues to senior IT team members or external suppliers when needed.
• Help with system upgrades, software rollouts, and hardware deployment.
• Maintain clear and accurate logs for support tickets, issue resolutions, and IT assets.
• Assist with employee onboarding and offboarding, including device preparation and account setup.
• Guide users on best practices for using technology, staying secure, and following proper procedures.
• Work in line with company IT policies, security standards, and data protection expectations.

Requirements

• Prior exposure to IT support, help desk, technical support, or a similar role is preferred.
• Working knowledge of computer hardware, operating systems, basic networking, and troubleshooting methods.
• Familiarity with Windows, macOS, Microsoft 365, Active Directory, and commonly used business software.
• Understanding of networking fundamentals such as TCP/IP, DNS, DHCP, Wi‑Fi, and VPN connectivity.
• Strong analytical thinking and problem-solving ability.
• Clear communication skills and a strong customer-service mindset.
• Ability to handle several support requests and set priorities effectively.
• Good attention to detail and a commitment to quality service.
• Certifications like CompTIA A+, Network+, Microsoft certifications, or similar are a plus.
• A diploma or bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related discipline is preferred.

What you can expect

• Practical, hands-on exposure to a wide range of IT systems and technologies.
• Opportunities to work with technical support, networking, cybersecurity, cloud services, and infrastructure tasks.
• Potential career growth into roles such as Senior IT Support Technician, Systems Administrator, Network Engineer, IT Analyst, or IT Manager.
• A collaborative, technology-focused, and supportive workplace.
• Training support, certification assistance, and opportunities for professional growth.
• Competitive pay and a comprehensive benefits package.

Additional information

This is a full-time position based in the United States. The role is described as suitable for candidates at entry-level to mid-level experience.