Information Technology Support Engineer

About the Company

Permaconn is a leading provider in the ANZ electronic security alarm signalling and security IoT space. Its service delivers highly secure and resilient communications between professionally installed alarm systems and monitoring centres across Australia and New Zealand.

The company has operated from Sydney since 1999 and is recognised as the market leader in cellular-grade wireless alarm signalling, supported by a strong history of product innovation, reliability, and customer-focused service. Its technology runs across IP networks and all major mobile networks, including 2G, 3G, 4G, and newer dedicated IoT networks, using multiple network operators.

Permaconn supports more than 300,000 cellular edge devices and approximately half a million SIMs. All hardware, firmware, network, software, and end-user platform development is completed internally in Sydney.

Role Overview

This role is a hands-on IT support position focused on keeping employees productive, systems secure, and endpoints running smoothly. Reporting to the IT Manager and working closely with the wider IT team, the successful candidate will act as the first point of contact for everyday support issues while also handling account setup, device administration, asset control, and routine SaaS support.

The environment is practical and engineering-led, with a strong emphasis on Microsoft 365, Azure, and Intune.

Support and Service Desk

You will manage day-to-day IT support requests from staff, assisting with computer systems, software, and hardware across Windows and macOS. This includes recording, tracking, and closing tickets in Jira Service Management while keeping documentation accurate and current.

When issues become more complex, you will escalate them to the IT Manager and continue to follow them through to resolution. You will also help staff use IT tools effectively and contribute to internal guides and onboarding documentation.

Identity, Accounts and Access

Account provisioning is a major part of the position. You will create and configure user accounts and workstations, manage access across systems, and handle user lifecycle changes from onboarding through to offboarding.

Responsibilities include managing single sign-on and access through Azure Active Directory / Entra ID, including email, network credentials, and application permissions. You will also set up access for tools such as GitLab, SharePoint, and internal applications, along with shared mailbox delegation and ex-employee mail handling.

Endpoint and Device Management

You will administer endpoint devices using Microsoft Intune, including enrolment, compliance, configuration profiles, and application deployment across Windows and macOS.

The role also covers installation, repair, and maintenance of hardware and software, security patching, and support for endpoint protection controls such as BitLocker key management, MFA, Attack Surface Reduction rules, Conditional Access, and Microsoft Defender. You will additionally support peripherals, AV and meeting-room systems, telephony through Zoom Phone, and digital signage.

Onboarding, Offboarding and Automation

You will oversee the everyday onboarding and offboarding workflow, ensuring accounts are created and closed correctly, devices are set up and enrolled, and access is removed in a timely manner.

The role includes using and developing scripts with PowerShell and Microsoft Graph to reduce repetitive work, especially around account lifecycle tasks. A willingness to build these skills is welcomed if you are not already strong in this area.

You will also look for practical ways to improve efficiency and reduce manual effort in routine IT operations.

Systems, Networks and Cloud

Support is also required for the company’s network and cloud environment, including LAN/WAN, switches, firewalls, routing, and VPN or remote access tools such as Tailscale. You will work with vendors to help resolve faults and assist the IT Manager with monitoring servers, storage, and networks for capacity or performance issues.

The role includes physical server maintenance such as replacing failed components, checking disk health, and retiring older equipment. You will also help support Microsoft Azure and Amazon Web Services, and assist with data organisation, backups, and backup restore testing.

SaaS, Licensing and Assets

You will support common business applications including Microsoft 365, SugarCRM, MYOB, PowerBI, Zoom Phone, Copilot, Culture Amp, and the company password manager such as Keeper.

In addition, you will help manage software licensing by assigning, renewing, and reclaiming unused licences. You will keep the IT asset register updated and assist with procurement, hardware lifecycle tracking, and vendor coordination.

Required Experience and Capabilities

The ideal candidate will have 2 to 5 years of experience in IT support, help desk, or desktop support. Strong junior applicants may also be considered.

You should have practical troubleshooting ability across Windows and macOS hardware and software, working knowledge of Microsoft 365 and Azure AD / Entra ID, and hands-on or developing experience with Microsoft Intune. Familiarity with Azure and AWS cloud services is helpful, as is a solid understanding of networking basics such as LAN/WAN, switches, firewalls, DNS, DHCP, and VPN/remote access.

Some exposure to scripting with PowerShell or Microsoft Graph is desirable, along with experience using a ticketing system, preferably Jira Service Management, and good documentation habits. Awareness of IT security practices, backup and restore procedures, and basic server hardware maintenance is also important.

Strong communication, customer service, and organisational skills are required, along with the ability to explain technical ideas clearly to non-technical colleagues and manage multiple priorities.

Desirable Background

Helpful extras include certifications such as CompTIA A+, Network+, Security+, Microsoft 365, Azure, Intune, AWS, or ITIL Foundation.

Experience in an engineering-led workplace, especially one using GitLab or developer tooling, would be an advantage. A tertiary qualification in IT or a related subject is also preferred.

Additional Information

This is a full-time role based in North Ryde, New South Wales, Australia, with remote working indicated.