Housekeeper

About Optima Living

Optima Living was established in 2007 by two friends who were motivated by their families’ experiences with dementia. Their goal was to create a more home-like setting for seniors’ housing and care. From that starting point, the organization has grown into one of Western Canada’s prominent providers of senior living and continuing care.

At present, the company provides Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care services in Alberta and British Columbia. Its care philosophy is built around Spark, Your Wellness, Your Way, a proprietary model focused on brain health and individualized support. As a Top 10 Canadian senior living and care provider dedicated solely to Western Canada, Optima Living supports more than 4,300 residents.

With the guiding principle of “Let us welcome you home™,” the organization emphasizes People, Place, and Community. Its resident-first approach and commitment to innovation are aimed at creating communities where seniors can live with dignity, connection, and joy.

Position Summary

The Housekeeper reports to the Housekeeping, Hospitality, or Support Services Manager and plays a key role in keeping the community clean, safe, and inviting for residents, employees, and guests. The role focuses on maintaining strong housekeeping standards throughout the facility.

All work is completed in line with Optima Living’s mission, vision, and values, while supporting person-centered care. The position requires respect for each resident’s individuality, dignity, and right to self-determination, with the aim of promoting independence wherever possible. Duties must also follow organizational policies, best practices, and all relevant regulations and standards.

Key Responsibilities

• Carry out regular cleaning duties such as sweeping, mopping, vacuuming, dusting, and polishing surfaces across the site.
• Clean and disinfect toilets, sinks, showers, and bathroom floors.
• Keep bedrooms, lounge areas, and shared spaces neat and in good condition.
• Make beds and replace linens according to established procedures.
• Empty and clean waste containers on a routine basis.
• Use cleaning chemicals and equipment safely and in accordance with approved procedures.
• Maintain accurate and up-to-date work records.
• Restock disposable supplies in shared areas as required.
• Respond quickly to special cleaning requests and urgent cleaning needs.
• Help maintain a safe and hygienic environment for residents and staff by following organizational standards and protocols.
• Report unsafe conditions, incidents, or concerns promptly to the supervisor, General Manager, or Health & Safety Committee.
• Identify maintenance concerns and communicate them through the proper maintenance process.
• Respond appropriately during emergency code situations in line with internal procedures.
• Support quality improvement efforts by contributing ideas and feedback.
• Follow Occupational Health and Safety requirements and demonstrate sound safety awareness.
• Comply with infection prevention and control practices, including audits, observations, and investigations.
• Protect resident medical and personal information by maintaining strict confidentiality in accordance with privacy laws.
• Complete onboarding orientation after hire and attend all required annual training.
• Assist new colleagues during their orientation period.
• Take part in team meetings and remain current on internal communications.
• Perform additional tasks as needed to support day-to-day operations.

Qualifications and Experience

The ideal candidate will bring prior experience in housekeeping or laundry, though this is considered an advantage rather than a strict requirement. Experience in a residential care setting or a mental health environment is also beneficial.

A working knowledge of cleaning methods, equipment, and materials is required. CPR and First Aid certification would be an asset.

The role calls for a professional, respectful communicator who can build positive relationships with residents, coworkers, volunteers, and visitors. Strong oral and written communication skills are important, along with the ability to organize work, set priorities, and solve problems effectively.

The successful candidate should be comfortable working independently as well as collaboratively, and should be able to handle challenging situations in a calm and respectful way. Physical and mental ability to perform the duties of the job is essential, including compliance with provincial health legislation. The role also requires safe operation of equipment, computer literacy, and flexibility to work different shifts.

Conditions of Employment

• A clear Police Information Check is required.
• A clear Vulnerable Sector Check is required.
• Completion of all mandatory Provincial Health Requirements is required.