Founding Operations Lead

About the Role

Whipcare is looking for a Founding Operations Lead to own the on-the-ground systems that keep the marketplace running smoothly. The company operates as a verified vehicle health marketplace where car owners book mechanics through escrow-protected bids, while fleet operators manage maintenance across a single dashboard. The business is already live and expanding, and this hire will be central to making sure day-to-day operations hold together as scale increases.

This is a highly operational role focused on keeping providers active, jobs completed, fleet customers retained, field data accurate, and disputes resolved early enough to avoid brand damage. You will be the first person to spot when something breaks operationally and help drive the fix before it reaches the product team or leadership.

Core Responsibilities

You will be responsible for provider onboarding, service quality, field coordination, and operational issue resolution across both consumer and fleet workflows. The role also includes direct interaction with the development team to surface platform-level problems and improve how the operation runs.

• Oversee provider verification and onboarding across all service categories, including reactivation of inactive providers.
• Enforce service expectations across B2C and B2B operations, including escrow disputes, missed appointments, damage claims, and fleet MTTR failures.
• Train, coordinate, and monitor the performance of more than 5 Lagos-based field agents.
• Manage provider quality checks, compliance tracking, and operational health reporting.
• Run the first fleet pilot programs, including partners such as GIGM, Shuttlers, and logistics operators.
• Serve as the main operational link with the development team for issues affecting the platform.
• Prepare and share weekly provider health updates with the Supply Retention Specialist.

What You Should Bring

The ideal candidate has prior experience in field operations, vendor coordination, or marketplace operations, preferably in logistics, mobility, gig work, or another two-sided service model. You should be comfortable speaking with both frontline service providers and fleet decision-makers, and you should be able to build structure quickly when no process exists yet.

• Hands-on experience in field operations, vendor management, or marketplace operations.
• Ability to design, refine, and improve operational processes.
• Comfort using data and performance tracking tools to monitor results.
• Strong relationship management skills with providers and stakeholders.
• Clear communication, leadership, and cross-functional coordination abilities.
• Problem-solving mindset with the ability to stay composed under pressure.
• Exposure to logistics or vehicle maintenance operations is a strong advantage.
• Bachelor's degree in Operations Management, Business Administration, or a related discipline.
• Experience in fast-moving environments with a continuous-improvement mindset.
• An engineering background is considered a plus.

Role Structure and Terms

This position comes with a 30-day trial period, a foundership-level title, base pay plus KPI-based bonus, equity participation, and quarterly salary review. The company is hiring someone who can take ownership from day one and help define the operating playbook as the business grows.

Application Instructions

Interested candidates should send a short note to zacwurld@gmail.com with the subject line: Founding Ops Lead — [Your Name]. The note should cover three points: where you have previously managed field operations or service providers, the messiest operational problem you have resolved in real time, and what action you took during the first 30 minutes.

Team Environment

You will work closely with the Supply Retention Specialist, Customer Support Lead, B2B Sales Associate, Engineering Advisor, CTO, and Founding CEO.