Estimator

Role overview

Agway Metals, a Saint-Gobain North America subsidiary, is hiring an Estimator for its Exeter, Ontario location. This role reports to the Director of Sales and is centered on delivering accurate quotations, useful product guidance, and a strong customer experience for both internal and external stakeholders.

What you'll do

• Prepare prompt pricing for purchased, stocked, and custom products.
• Check quotations carefully before they are sent to customers.
• Track and follow up on quoted orders.
• Analyze job specifications to confirm the right building materials are selected.
• Support customers in understanding loading tables.
• Share product knowledge with both internal teams and external clients.
• Help customers with take-offs and material quantity calculations.
• Provide one-on-one support and resolve issues by phone, email, and similar channels.
• Handle complaints in a calm, professional, and solutions-focused way.
• Use ERP tools for order entry, inventory verification, and quote and purchase order management.
• Investigate customer requests, evaluate manufacturing feasibility, and identify substitute materials when needed.
• Work with production, suppliers, logistics, and purchasing, and support outside sales with pricing approaches.
• Maintain strong service standards, solid product knowledge, and professional conduct.
• Take on additional duties as assigned.

What they are looking for

• At least 3 years of relevant experience.
• Proven ability to develop and sustain long-term customer relationships.
• Strong personal integrity, professionalism, and a dependable work ethic.
• Capability to work well alone and as part of a team.
• Ability to respond quickly and appropriately in a fast-changing environment.
• Excellent spoken and written English communication.
• High attention to detail and a consistent focus on accuracy.
• Strong planning and time-management skills for handling competing priorities.
• Good judgment, discretion, tact, and diplomacy in all interactions.
• Comfort working in a service-driven environment with internal and external customers.
• Ability to use a desktop computer and related software, including ERP systems.

Working conditions

• Regular contact with internal and external customers or clients.
• Use of a desktop computer and related peripherals.
• Office-based work environment.

About the employer

Agway is a long-standing business established in 1979 and operates across residential, agricultural, industrial, commercial, and institutional markets. The company is part of one of the world’s largest building materials organizations, known for innovation, sustainability, and environmental responsibility.

Equal opportunity and accommodation

The employer is committed to inclusive hiring and equal opportunity. Reasonable accommodations are available during the recruitment process upon request, in line with accessibility requirements in Ontario.

Compensation and benefits

The base salary for this role is CAD 64,000 to CAD 80,000 per year. The position also qualifies for an annual bonus, with a target of 5% of base salary depending on company and individual performance. Bonus payments are discretionary and may vary.

This is an active vacancy that is intended to be filled immediately.

The total rewards package includes healthcare coverage, parental leave, bereavement leave, an employee family assistance program, RRSP, discretionary profit sharing, employee stock purchase program, on-the-job training, and workboot and uniform allowance for manufacturing-environment roles. The company also offers a positive workplace culture, team activities, and companywide events.