Customer Support Associate

Max Retail is a cutting-edge technology platform enabling independent retailers and brands to sell their excess inventory online effortlessly. Our mission is to become the largest supply chain that holds no inventory, providing a seamless connection between supply and global demand. We empower our partners with the tools they need to thrive in an increasingly competitive market. Do you want to get into the retail space that we are disrupting? We are looking for someone to bring the energy to help take Max Retail to new heights. We will work with you to make you successful in this role. 
What You’ll Do:

Contribute to the expansion of Customer Support and Experience while also remaining highly flexible in a startup environment

Understand Max Retail’s performance expectations and effectively communicate them to our sellers

Provide support to Max Retail customers via phone, email, live chat, etc

Manage orders and customers on partner channels and on Max Retail’s platform 

Maintain a positive attitude while resolving product and service incidents efficiently

Follow up with customers on inventory, orders, and shipments as necessary

Create shipping labels and manage return process 

Maintain customer records by updating account information

Ensure timely resolution of all matters

Assist in optimizing the customer experience department including people, products, processes and technologies to deliver business and operational objectives

Provide thoughtful insight to customer concerns and work with the company to improve processes

Work weekends and holidays on a rotating basis

Who You Are:

You work with efficiency. You understand productivity metrics and are able to hold yourself accountable to assisting sellers with attention to detail and efficiency

Excellent written and verbal communication skills

Communicator. You listen well and understand the needs of our sellers and our business. You express your ideas clearly and communicate persuasively to produce positive results.

Comfortable stepping out of your comfort zone to support the team

You are adaptable and can think on your feet when faced with new challenges, or tough conversations 

Highly organized and strong time management skills

You rebound quickly. Handling difficult customer issues is a challenging job! You approach every day with a positive attitude and rebound quickly. Don’t take things personally. 

Patience when assisting sellers who are not tech savvy 

Maintain a positive, empathetic, and professional attitude toward all customers at all times

Ability to multitask while maintaining attention to detail

Ability to learn new systems quickly 

Comfortable with using multiple systems at once 

\n\nPlease mention the word **CLEANLINESS** and tag RMmEwMTo0Zjg6MWMxODo4ODc5Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjg6MWMxODo4ODc5Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.