Coordinator I, Help Desk

Role overview

This opportunity is for a Coordinator I, Help Desk role supporting a partner organization in the United States. The position operates in a fast-moving clinical research support setting, where prompt and accurate client assistance helps keep trials and research operations running smoothly.

In this role, you will act as a primary contact for clients, handling routine questions by phone and through a ticketing platform. The work also includes careful data entry, administrative handling, and regular system updates, all completed with a strong focus on accuracy and service quality.

You will work alongside internal teams to help move customer issues toward resolution in a way that supports regulatory expectations and quality standards. The role calls for clear communication, sound judgment, and a consistent problem-solving approach in a service-focused environment.

This is a detail-oriented position that requires flexibility, accuracy, and the ability to stay organized while priorities shift.

Key accountabilities

• Respond to client questions through phone and ticketing channels, making sure routine issues are identified, investigated, and resolved in a timely and accurate manner.
• Complete high-precision data entry and administrative processing for time-sensitive records while following internal procedures and compliance rules.
• Handle system-based tasks and account changes, keeping records accurate, complete, and up to date across internal tools.
• Check back with clients within required timelines to confirm resolution and support a consistent service experience.
• Partner with cross-functional teams to escalate issues when needed and help drive full resolution of client requests.
• Adapt to changing priorities while continuing to meet productivity, quality, and service-level goals.

Requirements

• At least 1 year of experience in customer service, administrative support, or business-to-business support, preferably in a regulated or structured setting.
• An associate degree, or an equivalent mix of education and relevant work experience.
• Strong verbal and written communication skills, with the ability to build rapport and explain information clearly during client interactions.
• Excellent attention to detail and a strong commitment to accuracy, compliance, and quality.
• Comfort using Microsoft Word and Excel, along with database tools and internal systems.
• Ability to juggle multiple tasks in a fast-paced, deadline-driven environment while staying organized and prioritizing effectively.
• A practical problem-solving approach, with the ability to respond within established policies and procedures.

Benefits

• Work remotely from anywhere within the United States.
• Full-time schedule in a structured operational setting.
• Base pay between $50,000 and $66,974, depending on experience and location.
• Eligibility for a performance-based bonus in addition to base pay.
• Health coverage and a comprehensive benefits package, including medical, dental, and vision where applicable.
• Paid holidays and additional time off.
• Professional growth opportunities within clinical research operations.
• A collaborative team culture centered on quality, ethics, and strong service.

Additional information

This position is posted on behalf of a partner company, which will manage applications and the next steps in the hiring process.

Applications are reviewed through an AI-assisted matching process designed to identify candidates whose background aligns with the role’s core requirements. A shortlist is then shared with the hiring company, which handles interviews, assessments, and the final hiring decision.

By submitting an application, candidates agree that personal data may be processed to assess candidacy and shared with the hiring employer as part of the recruitment process. AI tools may also be used to support application review, resume analysis, response evaluation, and consistency checks, while final decisions remain with human recruiters.