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About Softr

Softr is an AI-first platform that helps teams build business applications such as internal tools and client portals without writing code. Founded in 2020, the company set out to make app-building accessible to 1 billion business users. Today, Softr supports more than 1 million builders globally, including teams at Netflix, Google, Stripe, UPS, and Clay. The company operates as a fully remote, distributed, and diverse team.

Role overview

As Community Lead, you will own Softr’s community efforts across its main channels. You will serve as the central point of contact for community members, build strong relationships, connect people with one another, and drive initiatives that strengthen engagement and support product growth.

What you will do

Take full responsibility for Softr’s primary community channels and related communication.
Handle daily activity across community spaces such as Slack and social channels, respond to questions, and route product-related requests to the relevant team.
Collect, organize, and report feedback from social platforms and online reviews.
Plan and host community programs including events, workshops, and live Q&A sessions.
Launch and manage ongoing initiatives such as ambassador, expert, and influencer programs.
Represent Softr in community discussions and on social platforms including Twitter, Facebook, and LinkedIn.
Test new community ideas for both B2C and B2B audiences, evaluate results, and refine based on what performs best.
Prioritize work strategically in line with company goals and decide what should be addressed now versus later.
Partner closely with product and marketing teams to share customer insights that help inform the product roadmap and go-to-market strategy.

Requirements

At least 3 years of experience in community management or customer success, preferably in a SaaS startup or scale-up environment.
Hands-on familiarity with no-code and automation tools, with practical use in work, side projects, or similar settings.
Strong written and verbal communication skills, with comfort working in a remote, text-heavy environment and speaking directly with customers.
Ability to solve problems quickly and support a wide range of customer needs, from individual users to large enterprise accounts.
Customer-first mindset with experience building relationships across complex, multi-location audiences.
Ability to handle multiple priorities, make sound decisions, and stay effective amid uncertainty and change.
Comfort working with minimal supervision in a fast-moving, distributed team.

Benefits

Chance to contribute to a fast-scaling company and make a meaningful impact at breadth.
Competitive compensation along with equity participation.
Fully remote setup with flexible scheduling.
High ownership with minimal bureaucracy and a lean, execution-focused culture.
Annual company retreat and team meetups.
Opportunity to help shape the sales motion from the ground up and influence company direction.
Direct collaboration with the founders and leadership team.
Exposure to strong customer appreciation and positive feedback from a growing user base of more than 1 million.
Well-funded, profitable company supported by top investors and respected angel backers.

Additional information

This role is based in Germany and is offered on a fully remote full-time basis. The company values urgency, initiative, and a bias toward action, while expecting thoughtful prioritization and strong ownership from team members.

Community Lead