Cafe Team Member

About the Role

As a café team member, you’ll help keep the café running smoothly by combining food preparation, customer service, and cleanliness standards in a busy retail food setting. You’ll contribute to a welcoming customer experience by preparing dishes to menu standards, serving guests efficiently, and ensuring food safety is followed at all times. The role also includes keeping work areas, equipment, and tables clean and organised.

This is an active, varied position with day-to-day challenges, but it also offers flexible working patterns and room to grow within the business.

New colleagues are offered a minimum of 8 guaranteed hours per week. Your contracted hours will be scheduled within the availability windows shown for the role, and you’ll receive 3 weeks’ notice of your shifts. If your availability is close to, but not exactly aligned with, the advertised times, you’re still encouraged to apply.

You must be 18 or older to be considered for this position.

Key Responsibilities

• Keep kitchen tools, equipment, and utensils clean and ready for use.
• Serve customers promptly, politely, and with a strong service focus.
• Follow food hygiene and safety rules, including maintaining required daily records.
• Rotate stock correctly using FIFO principles to help keep food fresh.
• Receive deliveries and store food safely and appropriately.
• Work in line with all operational procedures and workplace policies.
• Prepare, cook, and present menu items according to café standards.
• Ensure products are available and quality standards are maintained.
• Know the café menu well and serve items exactly as intended.
• Handle customer concerns and escalate feedback to the Café Manager when needed.
• Stay informed about business updates and new initiatives.
• Clear and sanitise tables to maintain a clean dining area.

Requirements

• Strong commitment to hospitality and outstanding customer care.
• Working knowledge of health and safety requirements.
• Ability to work efficiently while maintaining a tidy environment.
• Comfortable collaborating with others as part of a team.
• Clear communication skills and a proactive approach.
• Ability to juggle multiple tasks and stay effective under pressure.
• Confidence to use initiative and improve how work is done.
• Good planning and organisational skills.
• Flexibility to work in a lively, fast-moving setting.

Benefits

• 10% discount, rising to 15% on payday weekends, plus savings of up to £2,000 per year through a colleague Clubcard and an extra card for a family member outside your home.
• Flexible working requests available from day one.
• Retirement savings plan.
• Life assurance cover.
• Access to free wellbeing support and resources for mind, body, and everyday life.
• Access to an exclusive discounts site for savings on shopping, family treats, dining out, and household bills.
• Uniform supplied, along with policies designed to support you through life’s major and minor moments.
• 28 days’ holiday from the start, including bank holidays.
• Access to colleague networks that bring people together from different backgrounds.

About Us

With 329 cafés across the country and growing, the café teams deliver a consistently strong customer experience in a place where no two days are the same. The environment is welcoming and team-oriented, with a genuine family feel and opportunities to build your career.

The business is committed to diversity, equity, and inclusion, and aims to create a workplace where everyone feels represented and able to be themselves. Flexible working conversations are welcomed throughout the application process to support different life circumstances, including early career development, caring responsibilities, retirement, parenthood, and other changes in personal circumstances.

The company is a Disability Confident Leader and is committed to an inclusive and accessible recruitment process. Where applicant numbers are high, the role may close before the advertised end date to allow applications to be managed fairly. Individual feedback is provided only to candidates who attend an interview.

Additional Information

This role includes a minimum weekly guarantee of 8 hours for new colleagues. Shift timing will be arranged within the advertised availability windows, with 3 weeks’ notice provided for scheduled shifts. Applicants should be open to flexible scheduling where their availability closely matches the required times.

You must be at least 18 years old to apply.

Applications may close early if there are many candidates.

Feedback is only available to candidates who reach the interview stage.