Application Specialist (Reporting)

About Dayforce

Dayforce is a global human capital management company with its headquarters in Toronto, Ontario, and Minneapolis, Minnesota. The company operates across North America, Europe, the Middle East and Africa, and the Asia Pacific Japan region.

Its cloud-based HCM platform brings together a unified database and continuous calculation engine to help organizations improve efficiency, productivity, and compliance across the workforce.

The company’s brand commitment, “Makes Work Life Better™,” reflects a focus on employees, customers, partners, and communities worldwide.

Role Overview

This opening is for an Application Support Specialist focused on Reporting. It is a strong opportunity for someone who wants to build technical depth in a fast-growing HCM environment while gaining business and industry experience through training and mentoring.

The role suits a person who wants to grow within a customer support function and performs well in a collaborative, fast-moving setting.

The Reporting team supports Dayforce Reporting and Analytics capabilities for customers, and the specialist will work with clients and colleagues across regions, gaining exposure to different regulations, industries, technologies, and cultures.

Responsibilities

• Respond quickly to incidents and resolve them by applying both technical and functional understanding.
• Build tailored solutions while following the agreed timelines, procedures, and quality standards.
• Write and maintain scripts or programmatic tasks when needed.
• Work with teams across the business to move tasks to completion.
• Communicate clearly and professionally to deliver strong customer service.
• Record investigations, actions, and resolutions accurately in the CRM system.
• Escalate risks and blockers to senior team members and the manager as appropriate.
• Work toward support KPIs for productivity and quality.
• Take ownership of assigned work and keep stakeholders informed of progress.
• Apply logical reasoning to compare possible solutions and choose the best approach.
• Maintain high customer satisfaction levels.
• Contribute to the internal support knowledge base.

Skills and Competencies

The role calls for strong SQL ability, familiarity with SQL Server, and working knowledge of XML/XSLT. Exposure to Power BI and DAX is an added advantage, as is understanding software development concepts and the software lifecycle.

Excellent verbal and written communication, strong interpersonal skills, analytical thinking, problem-solving ability, and solid organization/time management are important. The ideal candidate should be comfortable working independently, be proactive, maintain quality focus, and enjoy client-facing work. Programming experience is beneficial, and French language ability is a plus.

Education and Experience

A diploma or degree in an IT-related field is required. Candidates should have intermediate to advanced SQL knowledge and around 1 to 3 years of experience in software development, testing, implementation, or support.

Working Hours

This is a 5-day workweek role with flexible hours. The shifts mentioned are 11:30 am to 8:30 pm and 2:30 pm to 11:30 pm.

What’s in It for You

Dayforce promotes an inclusive workplace and welcomes people from all backgrounds. The company emphasizes employee wellbeing, personal and professional growth, time away from work, wellness initiatives, and competitive pay and benefits.

Employees may also benefit from community-impact opportunities such as volunteer days and the Dayforce Cares charity program, supporting both career and personal development.

Fraud Prevention Notice

Legitimate Dayforce recruitment communications come from an @dayforce.com email address. The company does not ask for money, checks, equipment purchases, or sensitive personal information during hiring. Any suspicious contact should be treated as potential recruitment fraud.

Dayforce reviews applications for authenticity, and submissions found to be false or misleading may be removed from consideration.