Workplace Operation Lead, SBN

Role overview

This opportunity is being shared for a partner organization that handles all applications and subsequent hiring steps. The employer is seeking a Workplace Operation Lead, SBN in Canada.

The role sits at the center of delivering a smooth, high-quality workplace experience across a large corporate campus with multiple floors. You will support both onsite and virtual workplace operations, making sure services, spaces, and processes stay efficient, reliable, and consistent. The position blends service delivery, community engagement, and operational oversight in a busy, high-volume setting. You will assist employees and visitors while improving workplace systems, tools, and workflows on an ongoing basis. Strong communication, problem-solving, and cross-team coordination are essential, as is the ability to support change initiatives and help strengthen workplace effectiveness across scale.

This is a highly visible position that calls for independence, structure, and confident stakeholder engagement.

Key responsibilities

• Deliver onsite and virtual support to employees and visitors, helping daily workplace activities run smoothly across several systems and platforms.
• Serve as the main contact for employee and guest questions, with prompt responses, issue resolution, and escalation when needed.
• Administer workplace tools such as floor capacity monitoring, visitor handling, access control, and related operational systems.
• Support employee experience activities, including onboarding assistance, orientation sessions, and communication of workplace rules and expectations.
• Handle security-related processes such as access permissions, keys, lockers, badge requests, and coordination with security personnel.
• Track, record, and improve operational workflows while maintaining governance, compliance, and consistent service standards.
• Arrange meeting and event support, including room reservations, town halls, and internal engagement activities.
• Partner with building services to address facility needs such as cleaning, HVAC, lighting, and similar issues.
• Coordinate supplies, mail handling, courier services, and other general workplace administration tasks.
• Contribute to Occupational Health & Safety efforts and help ensure adherence to safety and risk management requirements.
• Assist with change management efforts and provide input that improves operational models and employee experience.

Requirements

• Completion of an undergraduate degree in Business, Operations Management, or a related discipline.
• At least 5 years of experience in workplace operations, facilities, or team leadership in a complex environment, preferably financial services.
• Ability to juggle multiple priorities effectively in a fast-moving, high-demand workplace.
• Good understanding of operational controls, compliance structures, and business continuity practices.
• Hands-on experience with workplace tools such as Microsoft Office Suite, Power BI, OfficeSpace, and visitor management software.
• Excellent written and spoken communication skills, along with strong stakeholder management capability.
• Strong organization and problem-solving abilities, paired with a proactive service mindset.
• Comfort working independently while collaborating across teams and floors in a large-scale setting.
• Willingness to work in a hybrid arrangement with occasional hours outside the standard schedule.

Perks and benefits

• Competitive pay package that reflects experience and market norms.
• Extensive health, dental, and wellness coverage.
• Support for retirement savings.
• Hybrid flexibility with occasional work-from-home options.
• Paid time off and vacation benefits.
• Access to learning platforms, training options, and professional development resources.
• Employee engagement activities, events, and wellbeing programs.
• Inclusive, collaborative culture within a large corporate environment.

Additional information

The hiring company manages the later stages of the recruitment process, including interviews and assessments. The matching and screening process is supported by AI to help identify candidates aligned with the role’s core requirements, after which a shortlist is shared with the employer.

By applying, candidates acknowledge that personal data may be processed for application evaluation and shared with the hiring employer in line with applicable data protection laws, including GDPR where relevant. Applicants may exercise rights such as access, correction, deletion, and objection.

AI tools may also assist with application review, resume analysis, response assessment, and identification of possible inconsistencies or verification signals. These tools support the recruitment team but do not replace human judgment, and final hiring decisions are made by people.