Team Supervisor

About the organisation

Canon Business Services ANZ has spent more than 20 years helping businesses streamline, automate, and modernise how they operate. The company partners closely with customers to deliver tailored solutions that address business challenges, improve efficiency, and free teams to focus on what matters most. Its work is trusted by leading organisations because of a strong customer-first mindset, responsive service, and practical, agile problem-solving. Many customers have stayed with the business for over ten years thanks to reliable, scalable, and cost-effective service management outcomes.

Joining Canon Business Services ANZ means becoming part of a workplace that supports growth, values contribution, and encourages career development as part of the wider group’s success.

About the role

The Team Supervisor will report to the New Zealand Technology Centre Manager and will oversee the day-to-day running of the Christchurch office in Canterbury. This is a practical leadership position responsible for guiding a team that delivers digital document services. The role combines people leadership with operational oversight in a fast-moving, SLA-focused environment.

You will help ensure the team is prepared to deliver consistent quality, meet service targets, and maintain smooth operations. The role also involves working with both internal colleagues and external customers or stakeholders to keep service delivery on track.

Key duties

• Lead end-to-end service delivery for the site.
• Coach, mentor, and train team members to support performance and development.
• Make sure agreed processes and procedures are followed accurately.
• Track SLA volumes and workflow activity to ensure deadlines are met.
• Confirm jobs are completed fully, within time, and without errors.
• Handle production issues and escalate them promptly when required.
• Offer technical assistance when needed.
• Develop strong working relationships with internal teams and clients to support seamless delivery.
• Look for ways to improve processes, efficiency, and team capability.
• Maintain compliance with Canon Group and client health and safety requirements.

About you

You are a people-oriented leader who builds trust, encourages teamwork, and helps others do their best work. You take pride in delivering dependable service and in meeting expectations for both internal and external stakeholders.

You have solid supervisory experience and are comfortable organising daily work, managing priorities, and keeping operations moving in a busy setting. A proactive mindset, clear communication style, and strong organisation are essential.

You should also be open to learning, continuous improvement, and supporting the growth and success of your team.

Experience and skills

• 3 to 5 years of experience in a comparable role.
• Prior background in a supervisory or team leadership position.
• Experience in operations or service delivery environments.
• Ability to manage workflow and deliver against SLA-based targets.
• Strong communication and stakeholder management skills.
• Comfortable using Microsoft Office applications such as Word and Excel, along with other systems.

What this role offers

You will join a collaborative team where support from leaders and colleagues is part of everyday working life. The business invests in employee development and long-term growth, while offering variety and meaningful challenge through the range of customers it supports.

The workplace values inclusion and diversity, and promotes authentic contribution from every team member. Flexible working arrangements are offered where possible, helping support better balance, motivation, performance, and productivity.

Equal opportunity and work eligibility

The employer welcomes applicants of all ages, cultures, including Māori and Pasifika peoples, abilities, religious beliefs, national origins, sexual orientations, and gender identities. All applicants must be legally eligible to work in New Zealand at the time they apply.

Additional information

This is an office-based position in Christchurch, Canterbury.

Successful candidates will be informed about the next steps in the selection process.