Team Leader

Role overview

The Team Leader is part of the store management group and helps the Store Manager and Assistant Store Manager keep day-to-day retail operations running smoothly in Windsor, Ontario.

Key duties

• Guide and oversee store associates while offering direction and hands-on support.
• Handle merchandising, restocking shelves, and unpacking or boxing daily deliveries.
• Make sure customers receive a high standard of service at all times.
• Carry out manager-on-duty responsibilities, including breaks, time tracking, and attendance.
• Apply and uphold visual merchandising standards throughout the store.
• Respond to customer concerns and resolve complaints quickly and effectively.
• Keep the store safe, organized, and clean.
• Support cash handling as well as store opening and closing procedures when required.
• Take part in inventory activities and assist with training employees.
• Track assigned tasks, and help with hiring and performance-related follow-up.

Experience and qualifications

Candidates should bring at least one year of retail experience, along with 1 to 2 years in a supervisory position. The role suits someone eager to grow within the organization, comfortable with open availability across days, evenings, and weekends, and able to stay organized in a busy, high-traffic setting. Strong leadership, communication, multitasking, and prioritization skills are essential.

What the company offers

• A dynamic and varied work environment.
• Competitive pay along with a benefits package.
• A company-matched pension plan.
• Structured training and onboarding support.
• Opportunities to build a long-term career with the company.

Benefits conditions

The benefits package and pension plan apply only to full-time employees. Full-time status is reached after working 25 hours per week for 16 consecutive weeks, with a one-week grace period allowed if hours temporarily drop below 25.

AI recruitment note

Artificial intelligence may be used only to help evaluate applications. It does not make rejection decisions, and final hiring decisions are made by a human recruiter.